Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Quote
Timeline
Generic
Okikiade Olumoyegun

Okikiade Olumoyegun

Jacksonville,FL

Summary

Skillful IT personnel adeptly support system management and problem resolution to improve records management. Over 9 years of experience managing customer activity, addressing technical issues, and maintaining system operations. Well-assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating the latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Operations Analyst

CDW
12.2022 - 11.2023
  • Maintained operational efficiency, documenting and tracking troubleshooting steps, incident resolutions, and support requests using CDW Standard Operating Procedures
  • Contributed to 80-90% elimination of difficult cases related to Cisco and Microsoft applications within defined SLA by providing top-level technical support
  • Conveyed with internal and external customers, articulating problems and solutions
  • Executed comprehensive process of gathering, evaluating, analyzing, and documenting functional and non-functional business requirements, achieving significant accomplishments
  • Delivered Managed Service offerings per CDW Service Descriptions and Service Catalog.

Business Analyst

Perficient Inc.
11.2021 - 07.2023
  • Played key role in 9-person team for web and mobile app development supporting Telematics info, CAT digital support, and remote asset monitoring with AEM
  • Led internationalization of web/mobile apps using AEM for seamless user experiences across regions/languages
  • Demonstrated strong communication skills by articulating technical implementations and their business value to various stakeholders, resulting in 95% increase in customer usage after implementation
  • Provided post-implementation support by validating pre- and post-implementation data to ensure strategic goals were met before transitioning to support
  • Generated screen mock-ups using Figma, managed User Acceptance Testing (UAT), aided Sprint Management (Planning, Reviews, and Demos etc.), and product backlog refinement
  • Managed client system and website testing including smoke/regression, UAT for enhancements, production, and connectivity
  • Adopted Microsoft Office Suite to synthesize information and create presentations for senior leadership and stakeholders
  • Aided QA team with test script coding projects using Katalon and Selenium, increased productivity by 35%
  • Collaborated with cross-functional teams to collect customer and business requirements, develop project test strategies, methodologies, and plans, and drive testing and acceptance of project results.

End User Support Specialist (Supervisor)

Insight Global
07.2021 - 12.2021
  • Administered risk, action, issues, and decisions log to mitigate project risks and ensure timely resolution of project-related issues
  • Led 10-person team in analysis, design, development, and implementation using Microsoft Project
  • Provided guidance and corrective action for project success
  • Facilitated presentation, ideation, and group-thinking sessions to foster innovation and collaboration within team, resulting in enhanced problem-solving and decision-making capabilities
  • Handled multiple concurrent efforts in dynamic, customer service-oriented environment, demonstrating strong organizational and prioritization skills
  • Escalated issues on time to maintain project timelines and deliverables, resolving user problems for various systems within SLA guidelines
  • Managed permits, developed project scopes for subcontracts, and ensured material tracking, storage, and safety compliance on site
  • Contributed to team efforts to enhance overall departmental effectiveness, leveraging multiple resources or coordinating with other teams to meet customer needs
  • Performed root cause analysis, and troubleshooting at operational level to recover from service interruptions and prevent recurring problems
  • Delivered 95% decrease in trouble tickets and technology issues.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Cisco Network Analyst/Engineer (Team Lead)

GDH Consulting
05.2019 - 07.2021
  • Configured Cisco routers and switches at Bank branches, optimizing network infrastructure to support SDWAN capabilities and enhance connectivity
  • Collaborated with Telco carriers to address circuit-related issues, supervised projects, and provided regular updates to management
  • Processed in 15-person team at Bank of America
  • Analyzed, designed, developed, implemented, and tested SDWAN networks for failover, using Oracle Cloud for improved performance
  • Contributed to 85% increase in network utilization for Bank of America through effective engineering and configuration of OCI environment
  • Optimized network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users
  • Optimized network with Oracle Cloud tools, improving performance, reducing latency, and enhancing connectivity.

Information / Project Engineer

Lagos State 767/112 Emergency Helpline
12.2013 - 12.2018
  • Led 8-person team in two branches, managing analysis, design, deployment, and training within Data Center
  • Ensured operational fulfillment, took corrective action
  • Built Altigen Servers, Windows Server, Active Directory, Alti-Soft Switch Servers, network workstations, and configure Microsoft Outlook email application system
  • Analyzed information to determine, recommend and plan layout including type of computer and peripheral equipment modification
  • Collaborated with Google to design, implement, deploy and enhance caller location during emergency call
  • Delivered high-quality operational services meeting KPIs & SLA requirements, administered servers, configured hardware, & provided staff training for operational excellence
  • Delivered staff training on new installed hardware and software systems
  • Identified and addressed technical debt to enhance software maintainability and scalability, contributing to improved overall system performance and efficiency
  • Executed software and Firmware upgrades and testing as needed or part of initiative and/or project
  • Accomplished 85 - 90% increase in emergency calls handling and escalation to relevant agencies
  • Demonstrated strong documentation skills by preparing detailed audit reports and work papers using internal tools such as ServiceNow, ensuring comprehensive documentation of processes and procedures
  • Managed and executed engineering projects from conception to completion, ensuring adherence to project timelines, budgets, and quality standards
  • Utilized technical expertise to solve complex engineering challenges, contributing to successful implementation of innovative solutions and meeting project objectives
  • Anticipate and respond to complex technology support issues with excellent customer service skills, meeting with users in person to resolve complex technology issues.

IT Project Coordinator

Society For Family Health
01.2016 - 10.2016
  • Providing technical support, coordinating project strategies, and handling multiple assignments to maintain successful level of completion showcased strong project management expertise
  • Engaged in 20-25 person team at SFH, focused on data collection, sorting, mining, and cleansing for informed decision-making
  • Developed and implemented straightforward project plans and roadmaps, executing tasks outlined in plan to achieve project objectives
  • Implemented project management methodologies and adhered to best practices to ensure timely project completion and adherence to budget constraints throughout project lifecycle
  • Collaborated with cross-functional teams including, management, development, and data scientists, to ensure proper implementation of business requirements and interpretation of data trends.
  • Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on organization's goals.
  • Mentored junior staff members on effective project coordination practices to support their professional growth and development.

Education

B.S., Computer Science -

Lagos State Polytechnic
Lagos, Nigeria
06.2013

Skills

  • Katalon
  • Smart Bear / Bit Bar
  • Adobe Experience Manager
  • Scrum
  • Figma
  • AutoCAD
  • NetSuite ERP
  • Project Management
  • Azure DevOps(ADO)
  • Client-Focused
  • Scaled Agile Framework (SAFe)
  • IT Infrastructure Management
  • Quality Assurance and Testing
  • Technical Documentation
  • Gherkin / Cucumber
  • Reporting skills
  • Operational Efficiency
  • Reporting abilities
  • Salesforce Administration
  • Requirements Gathering

Accomplishments

  • Achieved a 79% increase in data sorting, and analysis for informed decision-making by introducing SPSS for SFH, tasks.
  • Collaborated with a team of 9 in the development of web and mobile app for the CAT Rental Store.
  • Achieved a 95% increase in customer usage through effectively helping with technical implementations and their business value to various
    stakeholders.
  • Supervised a team of 10 staff members in analysis, design, development, and implementation using Microsoft Project.
  • Achieved an 80-90% elimination of difficult cases related to Cisco and Microsoft applications by completing top-level technical support with accuracy and efficiency.
  • Designed a test automation solution for Perficient, resulting in 35% increased productivity.
  • Led team to meet a 95% decrease in trouble tickets and technology issues of SLAs by streamlining business processes and identifying areas for improvement.

Certification

  • SAFe Agile - Issued Mar 2022
  • Adobe AEM Dev/Ops Engineer - Issued Dec 2021
  • ISO 27001 Master - Information Security Certification Training - Issued Jun 2021
  • Certified Cyber Forensics Professional (CCFP) License - Certified Cyber Forensics Professional (CCFP)
  • Certified ScrumMaster (CSM) - Issued Feb 2022 · Expired Feb 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteHybrid

Important To Me

Career advancementCompany Culture401k matchPaid time offWork from home optionPersonal development programsWork-life balanceHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingFlexible work hours

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Operations Analyst

CDW
12.2022 - 11.2023

Business Analyst

Perficient Inc.
11.2021 - 07.2023

End User Support Specialist (Supervisor)

Insight Global
07.2021 - 12.2021

Cisco Network Analyst/Engineer (Team Lead)

GDH Consulting
05.2019 - 07.2021

IT Project Coordinator

Society For Family Health
01.2016 - 10.2016

Information / Project Engineer

Lagos State 767/112 Emergency Helpline
12.2013 - 12.2018

B.S., Computer Science -

Lagos State Polytechnic

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Okikiade Olumoyegun