Dynamic Senior Nurse Case Manager with expertise in patient advocacy, regulatory compliance, and process improvement. Proven track record in enhancing patient outcomes and mentoring staff to achieve high-quality care standards.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Senior Nurse Case Manager
Medical Readiness Command, Pacific
Tacoma, Washington
10.2016 - 02.2026
Coordinated communication among healthcare providers, family members, and insurance companies for efficient service delivery.
Advocated for patient needs within the healthcare system to maximize resource utilization.
Provided clinical guidance and support to nursing staff, ensuring high-quality care standards.
Managed case documentation to ensure accurate patient records and compliance with regulations.
Trained junior staff on best practices in case management and organizational policies.
Identified opportunities for improvement in case management processes to increase efficiency.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Veterans Administration Liaison
Medical Readiness Command, Pacific
Tacoma, Washington
10.2015 - 10.2016
Facilitated workflow enhancements that increased mission effectiveness and efficiency.
Organized briefings and meetings that aligned team efforts with strategic objectives.
Assisted in policy implementation to ensure compliance with federal regulations.
Demonstrated strong telephone etiquette while managing difficult calls.
Collaborated with senior management to identify and implement improvement opportunities within existing systems.
Conducted research on customer needs to develop tailored solutions.
Created progress reports for projects and initiatives.
Compiled data from multiple sources for presentations and reports.
Chief, Nurse Case Management
Evans Army Community Hospital
Colorado Springs, Colorado
08.2008 - 10.2015
Led nursing staff in adhering to clinical standards, enhancing patient care quality.
Ensured appropriate implementation of evidence-based practice initiatives within the unit or department.
Promoted a culture of safety and quality within the healthcare environment.
Evaluated performance of nursing staff members and provided feedback to improve services.
Assessed nursing performance and delivered constructive feedback, fostering professional growth.
Coordinated staffing schedules to improve workflow and ensure comprehensive coverage.
Participated in interdisciplinary teams to evaluate patient outcomes and develop strategies for improvement.
Addressed patient concerns and facilitated effective communication with families.
Public Health Nurse
Wuerzburg Army Hospital
Wuerzburg, Germany
05.1997 - 08.2006
Administered vaccinations and immunizations to diverse patient populations.
Investigated outbreaks of communicable diseases, including influenza and tuberculosis.
Provided counseling on disease prevention and health promotion strategies.
Developed community health education programs, increasing public awareness of health resources and services.
Advocated for public health initiatives, fostering collaboration and support within the military community.
Promoted healthy habits through targeted outreach materials and presentations, engaging diverse audiences.
Drafted and revised reports, articles, and background papers for stakeholder distribution.
Maintained accurate records of patient encounters in compliance with HIPAA guidelines.