Project Management Professional (PMP)
2013 current thru 2027
Ongoing Amazon Web Services (AWS) Database and data storage training via BHN's Udemy Business relationhip
Kim Cooley
Product Manager
Fort Worth,TX
Summary
Peppy product manager at Blackhawk Network passionate about database optimization with a broad experience in managing diverse datasets, including complex databases, ensuring data integrity and security. Recognized for exceptional team collaboration, adaptability, and a results-driven customer service approach, complemented by expertise in process improvement and problem-solving. Proficient in past BHN Incentive branding practices and committed to solutions and organization.
Overview
12
12
years of professional experience
Work History
Product Manager • Keystone Products
BHN Product & Technology
09.2021 - Current
- Onboard new card partners with Visa Private Label Network (VPLN) or Closed Loop BHN products by communicating effectively with team members to deliver updates on project milestones and deadlines.
- Monitor key performance indicators to assess product performance and drive improvements for existing Closed Loop card partners. Solicit opportunities with data reporting, inventory management, including sustainability awareness.
- Thrive in fast-paced, highly-adept team to develop and prioritize product features and optimized product performance with data-driven analysis and continuous improvement initiatives.
- Current card partners roster includes B2C and B2B products for ABC Fine Wines, Chevron, Exxon, Love's Travel Stops, Meijer, Rent the Runway, Room & Board, Ultra Race, Canada's Source for Sports, and onboarding JetBlue in 2026.
Implementations Analyst II • Reward Products
BHN Incentives
01.2017 - 09.2021
- Managed up to 125 demanding, high-volume Incentive client programs annually for over 70 B2B clients with competing schedules, ensuring strategic and implementation objectives were achieved with stellar organization and attention to detail.
- Analyzed implementation processes to identify process inefficiencies and implement solutions to improve workflow.
- Documented implementation processes and procedures, facilitated Account Manager training materials and sessions to enhance adoption.
- Prepare and review branding materials for compliance and accuracy including development and legal review of Incentive cardholder agreements.
Onboarding Project Manager
Blackhawk Engagement Solutions/BHN
Lewisville, Texas
10.2014 - 01.2017
Prepaid Project Manager
Parago
10.2013 - 10.2014
Education
BBA - Business Management
Texas Tech University
Lubbock, TXSkills
- Brand Management
- Cross-functional collaboration
- Customer support expertise
- Database Management
- Excel Pivot Tables and VLOOKUPs
- MS Access proficiency
- Proficient in NoSQL key-value databases
- Analytical problem-solving
- Project and product management
- Continuous process refinement
Interests
Timeline
Product Manager • Keystone Products
BHN Product & Technology
09.2021 - Current
Implementations Analyst II • Reward Products
BHN Incentives
01.2017 - 09.2021
Onboarding Project Manager
Blackhawk Engagement Solutions/BHN
10.2014 - 01.2017
Prepaid Project Manager
Parago
10.2013 - 10.2014
BBA - Business Management
Texas Tech University