Kim Daniel
Bethany,USA
Summary
Highly enthusiastic customer service professional with five + years experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Merchandising Specialist
Orielly’s Auto Parts
Oklahoma City, Oklahoma
12.2022 - Current
- Conducted market research and analyzed customer preferences to optimize product placement.
- Created visual displays for store shelves, counters, and windows to attract customers.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Reported any discrepancies or damages in merchandise shipments promptly.
- Returned items to shelves and maintained organized appearance.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Special Ed Teacher Assistant
Putnam City Schools
Bethany, OK
07.2016 - 01.2023
- Checks and records student attendance
- Distributes and collects workbooks, papers, and other materials for instruction
- Corrects objective-type tests and quizzes and records grades
- Collects and records collection of money
- Reads to students, listens to students read, and participates in other forms of oral communication with the students
- Helps students master equipment or instructional material assigned by teacher
- Keeps bulletin board and other classroom learning displays up to date
- Operates equipment used in the classroom for instructional purposes
- Assists students in the library or media center
- Assists with the supervision of students during lunch periods, assemblies, play periods, and on field trips
- Performs such other duties as may be assigned
Chef Manager
Ingrid’s pantry
Bethany, OK
06.2014 - 08.2016
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Enforced health department regulations regarding storage and preparation of foods.
- Ensured food safety by monitoring temperature control points, date marking, and rotating stock.
Transportation Specialist
Oklahoma Corporation Commission
Oklahoma City, OK
08.2013 - 08.2014
- Assisted clients with various federal and state trucking regulations and passenger carrier regulations relating to interstate and intrastate motor carrier licenses, permits, and certificates
- In addition, the Transportation Division registers commercial motor vehicles though the International Registration Plan (IRP)
Collections
NCO Financial Services
Oklahoma City, OK
09.2012 - 08.2013
- Provided a customized, customer service approach to contact customers and remind them of their obligation to pay their account
- Made reminder calls in the client's name to recently past due customers and courtesy collection calls to more seriously delinquent customers
- Maintained accurate financial records, including billing and collections.
- Communicated effectively with clients to ensure timely collections.
- Researched customer inquiries regarding billing and collections issues.
- Answered incoming calls from customers regarding collections inquiries.
- Ensured compliance with applicable laws governing collections procedures.
Education
Associate of Science - Culinary Arts and Science
Platt Collage
Oklahoma City, OK, USA01.2010
Skills
- Strong problem solving ability
- Telecommunications knowledge
- Conflict resolution proficiency
- Negotiation competency
- Adaptive team player
- Customer service-oriented
- Active listening skills
- Large cash/check deposits expert
- Microsoft office
References
References available upon request.
Timeline
Merchandising Specialist
Orielly’s Auto Parts
12.2022 - Current
Special Ed Teacher Assistant
Putnam City Schools
07.2016 - 01.2023
Chef Manager
Ingrid’s pantry
06.2014 - 08.2016
Transportation Specialist
Oklahoma Corporation Commission
08.2013 - 08.2014
Collections
NCO Financial Services
09.2012 - 08.2013
Associate of Science - Culinary Arts and Science
Platt Collage