Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim Davis

Atlantic City,NJ

Summary

Proven Sales Expert and Customer Service Specialist, adept in analytical thinking and retail sales, enhanced FedEx Express's customer interaction quality through innovative problem-solving. Excelled in leadership roles, significantly boosting client satisfaction and sales outcomes. Mastered comprehensive auditing and typing, showcasing a blend of hard and soft skills to drive success and foster strong customer relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FedEx Express
Egg Harbor Township, NJ
11.2020 - 01.2025
  • Responded to customer inquiries promptly and maintained accurate records of interactions.
  • "Official Problem Solver" using internet, phone, database research, tracking software and GPS

Front Desk Agent/Night Auditor

Ocean Casino Resort
Atlantic City, NJ
06.2018 - 08.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Managed cash drawer responsibly throughout shift.

Merchandiser

Frito Lay
Marmora, NJ
03.2018 - 10.2020
  • Traveling around packing out grocery stores with merchandise

Sales Expert

Sneaker Villa/DTLR
Atlantic City, NJ
11.2009 - 11.2017
  • Established strong relationships with customers through regular communication.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06-2010

Skills

  • Customer Service Excellence
  • Senior leadership
  • Comprehensive Auditing Skills
  • Typing Proficiency
  • Retail Sales Expertise
  • Analytical Thinking Skills

Certification

  • Dangerous Goods Certification (FedEx Express)

Timeline

Customer Service Representative

FedEx Express
11.2020 - 01.2025

Front Desk Agent/Night Auditor

Ocean Casino Resort
06.2018 - 08.2022

Merchandiser

Frito Lay
03.2018 - 10.2020

Sales Expert

Sneaker Villa/DTLR
11.2009 - 11.2017

High School Diploma -

Atlantic City High School

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Kim Davis