Kim Davis Levy
Stockton,CA
Summary
Dedicated professional known for exceptional customer service and conflict resolution skills. Successfully led cross-functional teams to achieve operational goals while maintaining high levels of employee engagement and satisfaction.
Overview
25
25
years of professional experience
Work History
Manager, Support & Scheduling
Homebridge
1035 Market St., San Francisco, CA
11.2001 - Current
- Led operational strategy to enhance efficiency and streamline processes across multiple departments.
- Developed training programs to improve staff performance and ensure compliance with company standards.
- Implemented cost-saving initiatives that reduced overhead while maintaining service quality and customer satisfaction.
- Oversaw project management for cross-functional teams, ensuring alignment with corporate goals and timelines.
- Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
- Facilitated communication between senior leadership and staff to promote transparency and collaboration on key initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
High School Diploma -
Balboa High
San Francisco, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager, Support & Scheduling
Homebridge
11.2001 - Current
High School Diploma -
Balboa High