Summary
Overview
Work History
Education
Skills
Interests
Craft beer, foodie, podcasts, traveling, building connections
Timeline
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Kim Day

Store Support Supervisor At Whole Foods
Bedford,NH

Summary

Quick-thinking supervisor with 2+ years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to work towards driving team members and organizational success. Excellent with assigning tasks, training employees, providing feedback and coaching, as well as mediating interpersonal conflicts and implementing company procedures. Tying it all together with excellent communication and listening skills while providing leadership and vision.

Overview

4
4
years of post-secondary education
6
6
years of professional experience

Work History

Supervisor

Whole Food Market
Bedford, NH
03.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Became a certified culture champion
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.

Barista

Common Man
Hooksett, NH
02.2017 - 04.2018
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Served individually made coffee drinks to over 35 customers daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Controlled line and crowd with quick, efficient service.

Team Member

Starbucks
Manchester, NH
09.2016 - 12.2016
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Cashier

McDonald's
Fishers, IN
06.2013 - 06.2015
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Counted cash in register drawer at beginning and end of shift.

Education

High School Diploma -

Lawrence North High School
Indianapolis, IN
08.2011 - 06.2015

Skills

Training and mentoring

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Interests

Craft beer, developing connections, foodie, community

Craft beer, foodie, podcasts, traveling, building connections

Being a foodie has always been natural for me. I grew up in the midwest with a father who was passionate and instilled that passion for cooking in me. I spent many weekend mornings cooking alongside him and learning his from his wisdom. Theres nothing I enjoy more than making/eating good food with a beer following. My love for craft beer actually started while working at Whole Foods. I was enamored by all the artwork and designs of the beer and eventually fell in love with the flavor profile of "real beer". My love and passion for craft beer and making it more accessible for POC and educating them on all of its wonders has allowed me to create a podcast for like minded individuals. I believe myself to be a very approachable and open minded individual. Making connections that are honest is what life is about. I come from a close knit community back home (midwest) so having that sense of community all around me is crucial.

Timeline

Supervisor

Whole Food Market
03.2018 - Current

Barista

Common Man
02.2017 - 04.2018

Team Member

Starbucks
09.2016 - 12.2016

Cashier

McDonald's
06.2013 - 06.2015

High School Diploma -

Lawrence North High School
08.2011 - 06.2015
Kim DayStore Support Supervisor At Whole Foods