Kim Dettmer
Waterloo
Summary
Customer Consultant adept at resolving complex inquiries and fostering strong relationships with diverse clientele. Expertise in utilizing CRM systems to enhance service quality and track interactions, contributing to high satisfaction rates. Eager to leverage these skills in a new environment to achieve exceptional customer outcomes.
Overview
8
8
years of professional experience
Work History
Customer Care Associate
The Midtown Group
02.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Delivered exceptional support experiences to clients, contributing to positive company reviews and customer loyalty.
- Resolved escalated customer concerns effectively, maintaining high levels of resolution and satisfaction.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Collaborated with team members to streamline processes, enhancing response times and customer satisfaction.
- Utilized CRM systems to track customer interactions and enhance service quality.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
Customer Care Associate
Maximus Federal Services
05.2025 - 02.2026
- Guided customers through challenging situations by providing expert assistance and developing tailored solutions for individual needs.
- Cultivated strong customer relationships through consistent professionalism across diverse interactions.
- Enhanced customer loyalty through empathetic understanding of individual preferences and tailored support solutions.
- Improved customer experience by swiftly identifying and professionally resolving issues to foster loyalty.
- Resolved customer questions and efficiently processed orders for call-in clientele.
- Engaged with numerous customers daily while maintaining positivity and prioritizing customer satisfaction.
- Managed incoming and outgoing calls for military veterans and service members, ensuring effective communication.
- Tracked customer interactions, maintained accurate resolution records, and identified trends for strategic insights.
- Cultivated an inclusive work environment that elevated team morale and encouraged collaboration among diverse colleagues.
Customer Consultant
Vgm & Associates
01.2022 - 01.2025
- Delivered outstanding customer service during in-person and phone interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer issues with expert and amicable assistance.
- Engaged customers in discussions to identify requirements, resolve issues, and deliver product information.
- Identified needs of customers promptly and efficiently.
- Fostered positive customer relationships through effective communication.
- Communicated with customers via telephone and in-person to deliver product and service details.
- Handled high call volumes while ensuring exceptional service standards and effectively resolving customer concerns.
- Reviewed customer account information to identify and resolve discrepancies.
- Maintained system accuracy by recording order specifics, customer details, preferences, and billing information.
- Built long-term client relationships, fostering trust and loyalty through attentive service and proactive follow-up.
Home Health Caregiver
Self Employed
03.2018 - 01.2020
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Monitored client health conditions, reporting changes to medical staff for timely interventions.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Developed and implemented strategies to address behavioral issues related to dementia, improving client comfort and caregiver effectiveness.
- Developed individual care plans for clients based on specific needs.
- Built strong relationships with clients and families, fostering trust and improving communication for better care outcomes.
- Mentored new caregivers on best practices and client care techniques, enhancing team competency and service quality.
Education
Associate of Arts - Paralegal Studies
American Institute of Commerce
Cedar Falls, IA09-1997
Skills
- Customer service focus
- Client support expertise
- Customer relationship management
- Complaint resolution
- Conflict resolution skills
- Professional phone etiquette
- Multi-priority management
- Team collaboration
- Collaborative learning
- Stress management
References
Terrence Morgan
Ph. 319-230-3548
Linnette Floth
Ph. 314-495-5823
Djohra Chaboub
Ph. 415-684-6556
Education and Training
6 Week Beginner Spanish Program
Timeline
Customer Care Associate
The Midtown Group
02.2026 - Current
Customer Care Associate
Maximus Federal Services
05.2025 - 02.2026
Customer Consultant
Vgm & Associates
01.2022 - 01.2025
Home Health Caregiver
Self Employed
03.2018 - 01.2020
Associate of Arts - Paralegal Studies
American Institute of Commerce