Kim Devore
Merriam Woods,MO
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Familiar with ASl software, Choice systems, Skytouch, and has had some exposure to Wyndham.
Always sure to get that email when getting a reservation for future marketing as well!!
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Angel Inn Central
Branson, MO
04.2025 - 09.2025
- Greeted guests upon arrival, ensuring a welcoming and professional atmosphere.
- Managed front desk operations, including check-in and check-out procedures.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Processed reservations and maintained accurate booking records using property management system.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- ASlSystem
Front Desk Agent
Econo Lodge Hotel
Branson, MO
04.2023 - 04.2025
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Handled cash transactions, maintaining accurate records of financial activities.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
- Choice System
Hotel Front Desk Clerk
Angel Inn by the Imax
Branson, MO
04.2023 - 04.2025
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Processed reservations using property management systems, streamlining booking procedures.
- Monitored cash handling procedures, ensuring accuracy in daily transactions and reports.
- Made breakfast and prepared dining room for the morning
- Wyndham systems
Education
High School Diploma -
Rogers High School
Rogers, ARNo Degree -
NWACC
Rogers, ARSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Angel Inn Central
04.2025 - 09.2025
Front Desk Agent
Econo Lodge Hotel
04.2023 - 04.2025
Hotel Front Desk Clerk
Angel Inn by the Imax
04.2023 - 04.2025
High School Diploma -
Rogers High School
No Degree -
NWACC