Kim Faris
Scott Insurance
MIDLOTHIAN
15
years of professional experience
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Work History
Account Manager
5 Months- Managed client accounts, ensuring timely communication and support for inquiries.
- Assisted in developing tailored insurance solutions to meet client needs.
- Coordinated policy renewals and maintained accurate records for client files.
- Collaborated with underwriting teams to streamline quote processes and enhance service delivery.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
11 Years 3 Months- Developed knowledge of industry regulations to provide compliant advice to clients.
- Participated in client meetings, contributing insights on coverage options and risk management strategies.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Account Manager
2 Years 11 Months- Supported account growth through proactive relationship management and follow-ups.
- Conducted market research to identify potential opportunities for new business development.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Customer Service Representative
10 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed service scheduling and logistics to optimize operational workflow.
- Provided product knowledge training to new team members, enhancing service delivery quality.
- Developed solutions for recurring customer issues, reducing complaint resolution time significantly.
Sales Associate
2 Months- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma
AAI - Agency Management
Skills
Account management
Client relations
Customer relationships
Customer satisfaction
Issue resolution
Customer service
Teamwork and collaboration
Relationship building
Timeline
Account Manager
Scott Insurance
01.2026 - 06.2026Read More
Account Manager
Robins Insurance Agency, Inc,
10.2014 - 01.2026Read More
Customer Service Representative
Virginia Green Lawn Care Services
05.2011 - 03.2012Read More
Account Manager
Marsh
04.2011 - 03.2014Read More
Sales Associate
Arhaus Furniture
02.2011 - 04.2011Read More
Insurance Instutute of America
AAI from Agency Management
Read More
Meadowbrook High
High School Diploma
Read More