Kim Fleming
Sparks,NV
Summary
Results-driven professional with a strong background in strategy, sales, planning, and power broker to decision makers. Seeking a customer-facing role to leverage exceptional relationship-building skills to exceed goals and expectations. Possesses excellent communication and rapport-building abilities, along with a strong work ethic and relentlessness in tasks at hand. Highly motivated and approaches all goals with a positive attitude.
Overview
16
16
years of professional experience
Work History
Franchise Account Manager
Waste Management
Reno, Nevada
09.2018 - Current
- Build relationships with Northern Nevada's largest and most influential organizations, to ensure these customers are not only satisfied, but delighted in working with WM.
- Generates revenue by offering all Waste Management services; inclusive of but not limited to, permanent front-load, commercial/temporary, Roll-Off, compactor sales, profiled waste hauling, and LampTracker in the Northern Nevada region.
- Total value of accounts equates to $14.5 million in annual revenue.
Public Sector Manager/Contract Compliance Rep III
Waste Management
Chico, California
11.2016 - 09.2018
- Ability to utilize interpersonal skills and content knowledge to promote and assist with compliance and service activities for public sector customers, i.e. Municipalities including Cities, Counties, Public Utility Districts, and prospects in a region ranging from Butte County as far north as Modoc County
- Applied consultative selling and influential approach to retain contracts and extend agreements with current Waste Management municipalities
- Established and maintained effective interpersonal working relationships with WM departments including Operations, billing and senior leadership to ensuring that existing, extended, and new contracts are favorable to the company
- Managed 16 unique municipal contracts totaling over $32 million annual revenue.
- Clear understanding of each diverse contract, including service offerings, requirements and nuances associated to the individual municipality.
- Assisted in negotiation, award, and implementation process of 12-year franchise for City of Chico equaling over $144 million in revenue over life-term of the contract.
- Assembled responses to Request for Proposals (RFP) from cities within my region.
- Awarded 5-year contract extension for City of Biggs totaling $1.17 million during the life term of the contract.
- In 2017, nationally ranked as the #2 Public Sector Manager for revenue brought into the organization through new municipal contracts.
- Created, implemented and complied with Public Education and Outreach plans unique to each municipality
- Plans including, but not limited to: dedicated monthly/annual hours spent per municipality, outreach material required by City, quarterly/annual reporting, and physical community outreach.
- Budgeted and manage all donation and in-kind requests within my territory.
Account Manager
Waste Management
Chico, California
12.2012 - 11.2016
- Blended role inclusive of, applying strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers
- Save and secure customers by handling all cancellation request and obtaining customer contract commitments during face-to-face interactions
- Generated revenue and ensured continued revenue growth through sales of WM service offerings.
- Continued member of Chico Chamber of Commerce, Business Network International, Young Professionals Organization, Valley Contractors Exchange & North Valley Property Owners Association to build relationships within business community.
- Provided assistance in the Butte County Franchise transition following 2015 franchise waste agreement implementation
Business Development Manager
ServiceMaster Select & Cronic Disaster Services
Chico, California
12.2008 - 12.2012
- Outside sales marketing mitigation, restoration & reconstruction services to insurance industry personnel, Property Managers and other applicable target markets.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- In 2012, on track to produce over 1.1 million in direct referral restoration and reconstruction business, equaling 145% of total forecasted sales for that year.
- Personal sales increased 658% from 2009 to 2012, when responsible for $167,000 of the referral business goal in my first year of business development.
- Independently developed marketing strategies, routes, and focus for marketing department.
- Collaboration with project managers and estimators to ensure the best possible service for customers.
- Creator/Organizer of public events- Chamber Business Showcase, Fall and Spring Home & Garden Show, Charity Fundraisers, Thursday Night Market promotions, etc.
Education
Bachelor of Science in Communication Studies -
California State University, Chico
Chico, CA12.2005
Skills
- Relationship Management
- Strategic Account Development
- Problem-Solving Aptitude
- Franchise Development
- Interpersonal Collaboration
- Adaptability
- Customer Service
Achievements
- 2012 Chico Chamber of Commerce Young Professional of the Year
- Founder/Chairperson of the 2011-2013 Ignite the Fight 5k benefiting the Firefighter Cancer Support Network. Over $52,000 raised
- 2014 Michael A. Dubron Award given for efforts in the Ignite the Fight 5k
- 2015 WM Leadership Academy graduate
- 2015 Ranked “Top 5” enterprise-wide Territory Manager for 3 consecutive months
- 5-Time Emerald Circle Winner 2014-2016 as WM Territory Manager
- 6-Time Emerald Circle Winner 2018 - present as WM Franchise Account Manager
Timeline
Franchise Account Manager
Waste Management
09.2018 - Current
Public Sector Manager/Contract Compliance Rep III
Waste Management
11.2016 - 09.2018
Account Manager
Waste Management
12.2012 - 11.2016
Business Development Manager
ServiceMaster Select & Cronic Disaster Services
12.2008 - 12.2012
Bachelor of Science in Communication Studies -
California State University, Chico