Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Ryan Craig

Franchise Account Manager
Martinez,CA

Summary

Energized Franchise Account Manager at Waste Management with a proven record of executing strategic plans and data-driven strategies to enhance area performance. Driven to achieve goals and motivate teams, build ethical partnerships and tailor services to customer needs, significantly boosting revenue and minimizing cancellations. Skilled in resolving difficult situations, preparing complex proposals, and ensuring regulatory compliance to collaboratively address unique customer issues while continuously seeking personal growth.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Franchise Account Manager

Waste Management
2023.07 - Current
  • Cultivated strong communication, problem-solving, and analytical skills through direct customer interactions.
  • Developed deep insights into customer needs, pricing, and competition.
  • Increased annual value by $300k in the WMAC franchise area by enhancing customer service tailored to specific needs.
  • Implemented retention strategies to enhance area stability, decrease cancellation requests, and build trust.
  • Prepared complex proposals and recommended equipment optimization and leasing options to franchise owners.
  • Proposed compliant customer solutions, resolving unique issues in collaboration with Operations Managers and Public Sector teams.

Retail/Wearhouse Associate

Grow Generation
2020.09 - 2022.01
  • Effectively addressed customer questions regarding product specifications, availability, pricing information, or other pertinent details.
  • Expedited order processing through effective use of warehouse machinery such as pallet jacks, forklifts, and hand trucks.
  • Contributed to increased sales performance by effectively restocking store shelves with high-demand items.

Education

Bachelor of Science - Business Administration

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
2021.08 - 2023.06

Skills

Accomplishments

Cal Poly Club Baseball | Served as President, Coach, and Player

  • 2x World Series Appearances

Interests

Personal Development

Baseball

Timeline

Franchise Account Manager

Waste Management
2023.07 - Current

Bachelor of Science - Business Administration

California Polytechnic State University-San Luis Obispo
2021.08 - 2023.06

Retail/Wearhouse Associate

Grow Generation
2020.09 - 2022.01
Ryan CraigFranchise Account Manager