Personal Development
Ryan Craig
Franchise Account Manager
Martinez,CA
Summary
Energized Franchise Account Manager at Waste Management with a proven record of executing strategic plans and data-driven strategies to enhance area performance. Driven to achieve goals and motivate teams, build ethical partnerships and tailor services to customer needs, significantly boosting revenue and minimizing cancellations. Skilled in resolving difficult situations, preparing complex proposals, and ensuring regulatory compliance to collaboratively address unique customer issues while continuously seeking personal growth.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Franchise Account Manager
Waste Management
07.2023 - Current
- Cultivated strong communication, problem-solving, and analytical skills through direct customer interactions.
- Developed deep insights into customer needs, pricing, and competition.
- Increased annual value by $300k in the WMAC franchise area by enhancing customer service tailored to specific needs.
- Implemented retention strategies to enhance area stability, decrease cancellation requests, and build trust.
- Prepared complex proposals and recommended equipment optimization and leasing options to franchise owners.
- Proposed compliant customer solutions, resolving unique issues in collaboration with Operations Managers and Public Sector teams.
Retail/Wearhouse Associate
Grow Generation
09.2020 - 01.2022
- Effectively addressed customer questions regarding product specifications, availability, pricing information, or other pertinent details.
- Expedited order processing through effective use of warehouse machinery such as pallet jacks, forklifts, and hand trucks.
- Contributed to increased sales performance by effectively restocking store shelves with high-demand items.
Education
Bachelor of Science - Business Administration
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA 08.2021 - 06.2023
Skills
Customer Service
Relationship Management
Problem-Solving
Teamwork and Collaboration
Book of Business Management
Business to Business
Time Management
Accomplishments
Cal Poly Club Baseball | Served as President, Coach, and Player
- 2x World Series Appearances
Interests
Baseball
Timeline
Franchise Account Manager
Waste Management
07.2023 - Current
Bachelor of Science - Business Administration
California Polytechnic State University-San Luis Obispo
08.2021 - 06.2023
Retail/Wearhouse Associate
Grow Generation
09.2020 - 01.2022