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Competent Quality Analyst offering 16+ years of experience in Quality roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.

Provided customer service for business leadership and teams as a Software QA Analyst and ensuring their requirements and tasks are met. Collaborated and produced documentation using Microsoft Suite products from team discussions producing strategy/scenarios to address system operation/ based on requirements. Completed daily assignments as a team member in manually testing software applications for functional/integrated/adhoc/system and regression locally and offshore. Determined/logged and triaged defects found during daily workload process. Successfully accomplished daily tasks within the delivery time constraints. Competent Process Analyst offering many years of experience coordinating and securing data roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.

Quality and operations analyst with experience analyzing logistics performance, auditing operational data, and identifying process improvements across large transportation networks.
Skilled in investigating incidents, documenting findings, and collaborating with cross-functional teams to resolve operational issues.
Known for building reporting systems, improving documentation standards, and identifying performance trends across high-volume datasets. Seeking opportunities in auditing, investigations, or operations analysis.



Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

KIM FLOURNOY

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QUALITY PROCESS ANALYST

QUALITY CONTROL

QUALITY CONTROL

CLERK

SHIPPING & RECEIVING

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HIGH SCHOOL DIPLOMA -

Basic Nursing Degree - NURSING

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QUALITY PROCESS ANALYST

QUALITY CONTROL

QUALITY CONTROL

CLERK

SHIPPING & RECEIVING

HIGH SCHOOL DIPLOMA -

Basic Nursing Degree - NURSING

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