Alicia Nale
Carbondale,IL
Summary
Competent Quality Analyst offering 16+ years of experience in Quality roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Process Analyst
Centerstone
11.2006 - Current
- Drafts human feedback tools such as questionnaires, surveys to incorporate personnel needs and desires into process improvement.
- Works with a multi-disciplinary team to conduct a semi-annual client satisfaction survey.
- Conducts regular audits of internal processes, ensuring compliance with state and federal regulations and company policies.
- Conducts on site facility audits to ensure compliance with accreditation firms and external regulations.
- Collaborates with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Gathers data from multiple sources to develop reports related to programs and operations.
- Presents results of data analysis to end users including operations team and boards.
- Instructs personnel on specific changes to regulatory parameters, effectively communicating required alterations to workflow.
- Maintains comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Wrote and maintained detailed internal documentation on developed systems.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Evaluated potential software vendors, assessing their abilities to meet project needs and recommending the most suitable candidates for partnership.
- Completed pre-implementation testing for new system modifications to assess potential impacts and noting areas of improvement.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
Bachelor of Arts - Zoology
Southern Illinois University Carbondale
Carbondale, IL05.2003
Skills
- Process Documentation
- Reporting skills
- Skilled in Microsoft Excel
- Proficient in Microsoft Word
- Requirements Gathering
- Statistical Analysis
Certification
- Certified Quality Process Analyst, Centerstone - 2018 - present
Timeline
Quality Process Analyst
Centerstone
11.2006 - Current
Bachelor of Arts - Zoology
Southern Illinois University Carbondale