KIM FORD
Colleyville,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Office Manager
Associated Interiors, Inc.
01.2013 - Current
- Control invoices and purchase orders according to projects for $60 million multi-company construction organization
- Processed invoices utilizing various commerce Computer-Ease software, created spreadsheets, and purchase orders
- Created and Administered purchase order books, MSDS and Safety Manuals to supervisors and staff
- Reconciled vendor account statements and researched variances
- Accounts Payable Processes & Management, Invoices/Payment Transactions, Records Organization & Management, Spreadsheets & Monthly Reports for Management, Reconcile vendor's accounts, Resolve invoice discrepancies, Process credit memos, Manage vendor issues, Governmental, Environmental and Industry Policy Liaison
Senior Loan Servicing Specialist
EVANGELICAL CHRISTIAN CREDIT UNION
02.2008 - 01.2013
- Adept at working in fast-paced environment, employing strong organizational skills with attention to detail
- Supported company growth by effectively managing expanding portfolio of loans while maintaining high standards of service quality.
- Promoted from Loan Servicing Specialist and Banking Quality Assurance
- Managed Approximately 40 incoming calls, emails and requests per day from customers and associates.
Kim's Cleaning Company- Owner
INNOVATIVE DEVELOPMENT
01.1999 - 01.2013
- Managed after hours cleaning business for multiple private companies.
- Established strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
Banking Quality Assurance Representative
EVANGELICAL CHRISTIAN CREDIT UNION
05.2008 - 01.2010
- Review daily fraud detail activity reports for credit/debit card fraud
- Customer service for all fraudulent activity
- Maintained detailed records of test results, providing valuable data for future process improvements.
- Establish new procedures for Record Detention including retention timeframes, collaborating with offsite retention vendor, and organization of current retention records
- Review and update risk monitoring procedures
Education
Bachelor of Arts - Business
Stephen F Austin State University
Nacogdoches, TXSkills
- Training and coaching
- Employee Supervision
- Report Preparation
- Employee Coaching and Mentoring
- Administrative Support
- Customer Service
- Practical, motivated and innovative problem-solver
- Advanced computer and administrative background
Qualifications And Skill Highlights
- Accounts Payable and Receivable
- Office Management
- Ten years of executive, managerial experience within the Banking Industry.
- Enthusiastic team builder and people management skills.
- Practical, motivated, and innovative problem-solver.
- Advanced computer, administration, and staff supervision background.
- Dedicated to accuracy, automation, financial control, and performance.
- Comprehensive abilities in Customer Service and support initiatives
References
REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Office Manager
Associated Interiors, Inc.
01.2013 - Current
Banking Quality Assurance Representative
EVANGELICAL CHRISTIAN CREDIT UNION
05.2008 - 01.2010
Senior Loan Servicing Specialist
EVANGELICAL CHRISTIAN CREDIT UNION
02.2008 - 01.2013
Kim's Cleaning Company- Owner
INNOVATIVE DEVELOPMENT
01.1999 - 01.2013
Bachelor of Arts - Business
Stephen F Austin State University
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