KIM GAHAGAN
Las Vegas
Summary
Strategic, data-driven leader with 11+ years of managed care experience driving Medicaid growth, retention, market expansion, and community engagement across multiple states. Known for building high-performing teams, strengthening stakeholder partnerships, and delivering measurable results in competitive healthcare environments. Skilled in translating analytics into actionable strategy and aligning cross-functional teams to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AVP, Growth & Community Engagement
MOLINA HEALTHCARE
Las Vegas, NV
01.2021 - Current
- Lead statewide growth and retention strategy for Nevada’s Medicaid business, leveraging market intelligence, analytics, and community partnerships to drive enrollment and improve member experience. Provide oversight of social and community impact initiatives that drive outcomes for Nevada communities and strengthen Molina’s presence across the state.
- Delivered 34% growth in share of choice (2023–2024) and 6.3% growth (2024–2025).
- Consistently exceeded sales and growth targets through targeted, data-driven strategies.
- Strengthened long-term community and stakeholder relationships to enhance brand presence and trust.
Solution Director
UNITEDHEALTHCARE
Las Vegas, NV
01.2020 - 01.2021
- Developed innovative, cost-effective solutions aligned with state priorities, RFP readiness, and health plan performance goals.
- Contributed to a 100%-win rate for new and rebid Medicaid business in 2020.
- Advanced member engagement and satisfaction initiatives, including maternity and chronic condition programs.
Director of Growth, National Medicaid Growth Team
UNITEDHEALTHCARE
Las Vegas, NV
01.2017 - 01.2020
- Directed growth and retention strategies across multiple Medicaid markets, with a focus on new market launches and operational readiness.
- Built and executed multi-state growth plans, budgets, and tactical strategies to meet aggressive membership targets.
- Trained cross-functional teams—including C-Suite leaders—on sales messaging to strengthen alignment.
- Led high-impact outreach events and optimized performance through Salesforce (CRM) tracking and analytics.
- Oversaw marketing and growth implementation for new Dual Special Needs (DSNP) plans in Kentucky and Indiana.
- Cultivated strong partnerships across matrixed teams to enhance operational efficiency.
Associate Director, New Market Strategies
UNITEDHEALTHCARE
Las Vegas, NV
01.2016 - 01.2017
- Supported market entry strategies, competitive analysis, and community engagement for new and expanding Medicaid markets.
- Conducted comprehensive competitor analyses to guide strategic positioning.
- Managed multiple state initiatives simultaneously, ensuring timely execution.
- Led the Community Computers Program, donating 1,000+ computers to community organizations.
- Contributed to securing the North Carolina Medicaid contract.
- Developed and executed the growth strategy for launching a Dual Special Needs Plan in Kentucky.
Associate Director, Community Outreach & Marketing Events
UNITEDHEALTHCARE
Las Vegas, NV
01.2015 - 01.2016
- Advanced from specialist to associate director while building and scaling community outreach programs to support Medicaid growth.
- Key Achievements
- Built UHC’s Medicaid community outreach program from the ground up.
- Exceeded membership goals for three consecutive years, including a net gain of 30,000 members in year one.
- Improved NPS by 8 points year-over-year (2016–2017).
- Recruited, trained, and led outreach teams across Clark and Washoe counties.
- Established strong relationships with providers and community-based organizations.
Fundraising Coordinator
MUSCULAR DYSTROPHY ASSOCIATION
Las Vegas, NV
01.2014 - 01.2014
- Led community engagement, fundraising campaigns, and partnership development to support research for neuromuscular diseases.
- Ranked #1 in the district for average dollars raised per event.
- Coached participants through multiple successful fundraising campaigns.
- Expanded revenue by developing new income streams in northern Nevada.
Education
MBA - Human Resources
University of Dallas
BBA - Management
University of North Texas
Skills
- Growth & Retention Strategy
- Market Expansion & New Business Launches
- Community & Stakeholder Engagement
- Strategic Planning & Execution
- Data Analytics & Insights
- Cross-Functional Leadership
- Social & Community Impact Initiatives
- Budgeting & Financial Optimization
- Program Development & Improvement
- Relationship Management
- Event Strategy & Execution
- Healthcare Operations Support
- Proficient in Microsoft Excel, PowerPoint, and CRM tools including Salesforce
Certification
- UHG Emerging Leader Program (2017; Cohort Leader 2020)
- Elite 3.0 Sales Distinction Program (2019)
- Licensed Medicare Agent, Nevada (Health & Life Insurance)
Timeline
AVP, Growth & Community Engagement
MOLINA HEALTHCARE
01.2021 - Current
Solution Director
UNITEDHEALTHCARE
01.2020 - 01.2021
Director of Growth, National Medicaid Growth Team
UNITEDHEALTHCARE
01.2017 - 01.2020
Associate Director, New Market Strategies
UNITEDHEALTHCARE
01.2016 - 01.2017
Associate Director, Community Outreach & Marketing Events
UNITEDHEALTHCARE
01.2015 - 01.2016
Fundraising Coordinator
MUSCULAR DYSTROPHY ASSOCIATION
01.2014 - 01.2014
BBA - Management
University of North Texas
MBA - Human Resources
University of Dallas