OBJECTIVE
Overview
Work History
Education
Skills
CONTACT
Timeline

Kim Gilb

Citi
Alexandria ,KY
14
years of professional experience

Banking and compliance professional with over 10 years of experience in customer service, credit analysis, regulatory compliance, and risk-based decision-making. Skilled in interpreting complex policies and maintaining accuracy in fast-paced environments. Committed to supporting teams through training and process improvement, with a focus on operational efficiency and motivating others toward success.

Work History

Compliance Bus Control Specialist - Control & Compliance

3 Years 11 Months
Citi | 08.2022 - 07.2026
  • Processed rescores, disputes, and agent actions while conducting COB testing to validate system functionality and compliance.
  • Proficient at using a large variety of systems at once including Qsam, webcats, Olympus,Nexidia, LexisNexis, Innovis, IBS, FDR, BEST, Credit Initiation, Sawgrass, Eclipse, G360, Citi screening, and O365.
  • Adapted to complicated procedures to ensure adherence to regulatory guidelines and applied knowledge in monitoring processes and data. Reviewed credit bureaus and account performance, making sound judgments and risk-based decisions aligned with policy and regulatory guidelines. Collaborated with teammates and trained them on reports and processes.

Credit Analyst

7 Years 5 Months
Citi | 03.2015 - 08.2022
  • Decision credit applications on inbound calls, queue work, and correspondence.
  • Proficient at using a large variety of systems at once including LexisNexis, Innovis, IBS, FDR, Credit Initiation, Sawgrass, Eclipse, G360, Citi screening, and O365.
  • Adept to following complicated procedures to both adhere to regulatory guidelines and reduce the risk of fraud and default.
  • Proficient with reviewing credit bureaus, account performance, calculating financial ratios and making sound judgement, risk-based decisions against general policy and regulatory guidelines.

Customer Service Representative

2 Years 5 Months
Citi | 10.2012 - 03.2015
  • Assisted customers with account inquiries and product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed transactions accurately using banking software and tools.

Education

High School Diploma

Pendleton County High School | 05.2005

Skills

• Regulatory Compliance
• Risk Management
• Credit Analysis & Risk Assessment
• Change Management
• Quality Assurance & Control
• Policy & Procedure Review
• Compliance Training
• Process Improvement
• Problem Solving & Critical Thinking
Works well under pressure to meet deadlines
• Adaptability in High-Stress Environments
• Decision Making
• Ability to Work Independently
• Strong Verbal and Written communication skills

CONTACT

  • 859-443-7054
  • KHARGETT2886@GMAIL.COM

Timeline

Compliance Bus Control Specialist - Control & Compliance

Citi
08.2022 - 07.2026Read More

Credit Analyst

Citi
03.2015 - 08.2022Read More

Customer Service Representative

Citi
10.2012 - 03.2015Read More

Pendleton County High School

High School Diploma
Read More
Kim Gilb