Kim Goins
Veterans Affairs Medical Center
Miamisburg,OH
17
years of professional experience
Career experience with Revenue Operations spans 25+ years with multi-ladder positions held within the VA Healthcare System. Seeking a part-time position that offers challenges utilizing interpersonal, customer service, and Microsoft Office skills.
Work History
Supervisory Financial Management Specialist
5 Years 2 Months- Responsible for development and analysis of operational procedures between administrative and clinical services, further strengthening ways to maximize collections
- Maintained collaborative relationship with facility leadership on Enrollment/ Eligibility issues affecting Veterans first party copay billing issues
- Mentored and developed 10 employees improving efficiency of the department
- Assisted Patient Advocates with most difficult and complex billing issues, successfully avoiding fewer White House Congressional
- Recorded and communicated financial data and plans using Microsoft Excel, Pivot tables and graphs
- Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolution by 19%
Training Instructor
2 Years 4 Months- Performed broad range of classroom training techniques for community-based outpatient clinic staff of 20 and internal clinic staff of 35.
- Managed new Medical Administration SharePoint website which included providing monthly revenue reports to VA facility leadership.
- Performed routine Registration, Eligibility, Financial Assessments and Income Verification on first time Veterans meeting VA eligibility requirements
- Scheduled online courses to increase learning opportunities on reviewing DD214, eligibility requirements and other combat related issues.
Program Analyst
5 Years 6 Months- Development of new revenue reports through VISTA system to assist in preparation for weekly Revenue Management Committee meetings.
- Prepared and validated monthly VISN 2(Buffalo, Syracuse, Albany, Bath and Canandaigua) Revenue Dashboard report for leadership to assess key metrics and revenue performance for each facility.
- Produced detailed Insurance Capture Buffer (ICB) monitoring report for VISN 2 and related CBOC's.
- Organized training plans to address areas in need of improvement.
Accounts Receivable Supervisor
3 Years 9 Months- Set goals for accounts receivable team of 15 clerks and developed strategies to meet goals.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Updated aging reports based on daily audits.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Achieved specific team objectives and collection activity.
- Resolved complaints from clients and customers and fielded overall company reviews
- Reconciled daily AR ledger and verified proper posting
- Verified discrepancies and resolved clients' billing issues
Education
Bachelor of Science - Business Administration And Management
Skills
Verbal and Written Communication
Customer Service
Revenue generation and analysis
Microsoft Office
Admissions and Registration
Billing and Collections
Timeline
Supervisory Financial Management Specialist
Veterans Affairs Medical Center
06.2014 - 08.2019Read More
Training Instructor
Veterans Affairs Medical Center
02.2012 - 06.2014Read More
Program Analyst
Veterans Affairs Medical Center
08.2006 - 02.2012Read More
Accounts Receivable Supervisor
Veterans Affairs Medical Center
11.2002 - 08.2006Read More
D`Youville
Bachelor of Science from Business Administration And Management
Read More