Self Motivated, Organized and Patient Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties and offers a twist with additional skills Recruiter, Sales, Event Marketing, Advertisement Design, Collections, Inbound and Outbound Calls & Sales. Able to adjust to needs of company rather it maybe remote work or in the office.
Hi, I’m
Kim Grass
Somerset,WI
Summary
Overview
19
years of professional experience
Work History
Waldroff RentalHudson, WI
Residential Property Manager
06.2004 - Current
Job overview
- Manage 13 properties and addressed all tenants' issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Renewal by Andersen Window ReplacementStillwater, MN
Inside Sales Specialist
06.2017 - 02.2023
Job overview
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Contacted new and existing customers to discuss product and service solutions.
- Leveraged computer system to input customer orders and pricing information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
H&r BlockNew Richmond, WI
Client Retention Manager
10.2011 - 01.2020
Job overview
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited new employees and built relationships, driving visibility.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Provided HR consultation services to leadership and department heads.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
Twin Cities OrthopedicsStillwater, MN
PSR - Professional Service Representative
06.2013 - 06.2017
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Hudson Junior High SchoolHudson, WY
High School Diploma
06.2000
University Overview
Skills
- Business Development
- Customer Service-Focused
- Business Administration
- Property Management
- Staff Management
- Administrative Support
- Tenant and Eviction Laws
- Knowledge of Leasing and Market Conditions
- Sales and Marketing
- Payment Collection
- Marketing and Advertising
- Recruitment
- New Hire Orientation
- Recruiting Software Experience
- New Hire Training
- Social Media Recruiting
- Time Management
- Project Recruiting
- Key Partnership Management
- ADP Workforce Now
- Networking
- Excel Spreadsheet
Accomplishments
Accomplishments
- #1 Sales during Minnesota State Fair on behalf ot Renewal by Andersen in 2017 and 2018
- Successfully managed 13 residential properties from start to finish kept documents current and stayed up to date with all rental laws.
Timeline
Inside Sales Specialist
Renewal by Andersen Window Replacement
06.2017 - 02.2023
PSR - Professional Service Representative
Twin Cities Orthopedics
06.2013 - 06.2017
Client Retention Manager
H&r Block
10.2011 - 01.2020
Residential Property Manager
Waldroff Rental
06.2004 - Current
Hudson Junior High School
High School Diploma
Similar Profiles
Kim GrassKim Grass
Property Manager at Waldroff RentalProperty Manager at Waldroff Rental
Kim GrassKim Grass
Residential Property Manager at Waldroff RentalResidential Property Manager at Waldroff Rental
Manoj Kumar CharyManoj Kumar Chary
Sr. Chef De Partie at The Artisan Michelin guide (waldroff astoria)Sr. Chef De Partie at The Artisan Michelin guide (waldroff astoria)
Vickie CherryVickie Cherry
Customer Service Specialist Head Cashier at Cornerstone Automotive GroupCustomer Service Specialist Head Cashier at Cornerstone Automotive Group
Steven BennettSteven Bennett
pd class b driver at us special delevery dorn transportionpd class b driver at us special delevery dorn transportion