Kim Hampton
Charlotte,NC
Summary
Experienced processing and retail operations leader with strengths in inventory tracking, freight processing, and team supervision. Known for keeping stockroom workflows organized, improving accuracy, and meeting fast-paced shipment priorities.
Overview
22
22
years of professional experience
Work History
Processing manager merchandise lead
Belk
Charlotte, NC
10.2025 - 09.2026
- Managed Belk processing floor workflows and daily task assignments.
- Trained associates on incoming freight, tagging, and stockroom processing procedures.
- Monitored Belk inventory accuracy across receiving, sorting, and ticketing activities.
- Coordinated merchandise flow between stockroom, sales floor, and backroom areas.
- Reviewed processing schedules and adjusted staffing for Belk shipment priorities.
- Enforced Belk safety standards during unloading, sorting, and storage tasks.
- Inspected product condition and separated damaged merchandise for reporting.
- Communicated processing needs with store leadership and support teams.
- Analyzed production reports to improve workflow and pre-production processes.
- Reviewed nonconforming products with QA managers to meet daily production schedules.
- Coordinated with other departments to ensure timely completion of tasks.
- Analyzed data to identify trends and opportunities for improvement.
- Assisted in the development of reports to track progress against established goals.
- Identified areas of inefficiency and proposed solutions to optimize processes.
- Resolved customer inquiries regarding processing issues in a timely manner.
- Developed detailed production schedules to streamline workflow to fulfill processing goals.
- Created detailed documentation outlining steps required for successful completion of processes.
- Maintained accurate records of all customer orders and transactions.
- Managed relationships with tax authorities, bankers and auditors.
Customer Service Representative
American Airlines Airlines
Charlotte, NC
10.2022 - 09.2024
- Assisted American Airlines passengers with reservations, flight changes, and travel questions.
- Resolved baggage concerns and coordinated claims with airport service teams.
- Guided customers through check-in, boarding, and gate procedures.
- Rebooked disrupted itineraries during delays, cancellations, and missed connections.
- Explained fare rules, travel policies, and ticketing details clearly.
- Communicated with ramp, gate, and operations teams on service issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Manger
Wamart
Charlotte , NC
10.2004 - 10.2004
- Supported retail operations across checkout, stockroom, and sales floor.
- Helped customers with product questions and service requests.
- Restocked shelves, displays, and merchandise to match store standards.
- Checked inventory levels and reported low stock to supervisors.
- Followed safety procedures for cleaning, lifting, and aisle maintenance
- Coordinated with team members to complete daily store tasks
- Handled cash register transactions and payment processing
- Prepared opening and closing areas for Walmart-style retail operations
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
West Philadelphia High
Philadelphia, PA06-1983
Skills
- Inventory tracking
- Freight processing
- Stockroom operations
- Production scheduling
- Merchandise ticketing
- Team supervision
- Customer service
- Store operations
- Problem solving
- Attention to detail
- Clear communication
- Time management
- Workflow management
- Scheduling coordination
- Team meetings
Timeline
Processing manager merchandise lead
Belk
10.2025 - 09.2026
Customer Service Representative
American Airlines Airlines
10.2022 - 09.2024
Manger
Wamart
10.2004 - 10.2004
High School Diploma -
West Philadelphia High