Kim Harrison
St. Louis Park,MN
Summary
Dynamic professional with over 20 years of experience in the insurance, administrative, and customer service sectors, dedicated to delivering exceptional service and fostering strong relationships. Proven track record in managing client accounts and facilitating timely resolutions, ensuring high levels of quality and profitability. Expertise encompasses various commercial insurance lines, including Workers' Compensation, General Liability, Property, Professional Liability, Commercial Automobile, and Umbrella Policies. Eager to leverage skills while embracing new challenges that promote personal growth and professional development in the next role.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Account Manager Commercial Insurance
Hub International Agency
Eden Prairie, MN
01.2025 - 01.2026
- Managed a generalist book of business, all coverages. Small and mostly middle markets.
- Form and maintain good working relationships with producers, clients, underwriters and coworkers.
- Attaching correspondence regarding ongoing conversations with carriers, agents, and insureds, understandably.
- Used EPIC Management System, some CSR24 and Indio.
- Built trust with insureds for COI requests, change requests policy questions on a timely basis.
- Completed weekly reports making updates as needed.
- Worked with Virtual Assistant for policy & endorsement checking, issuing proofs.
- Processed renewals up to 120 in advance, per Hub guidelines.
Account Manager Commercial Insurance
Dolliff Insurance Agency
Minnetonka, MN
01.2024 - 01.2025
- Manage all aspects of commercial renewals, endorsements, following through to completion.
- AMS360 Management System used.
- Working with multiple carriers requesting rate relief to higher rate increased on renewals.
- Respond to routine inquiries for questions covered via email or telephone calls.
Account Manager Commercial Insurance
Dyste Williams Insurance Agency
St Louis Park, MN
01.2022 - 01.2024
- Demonstrate prompt client service that solves client issues effectively.
- Ability to multi-task, prioritize, organize work and projects, adapt to a fast-paced environment.
- Applied EPIC Management System, Indio, electronic platform for forms completion.
- Document phone calls, inbound/outbound in electronic files clearly and concisely.
- Respond to routine requests for data and questions from clients, underwriters, and internal staff.
- Professional approaches others in tactful manner; treats others with respect, accepts responsibility for own actions, follows through on commitments.
- Book of business, 600 clients, over 900 policies, $5,000,000 book. Small to medium, a few large accounts.
Account Manager Commercial Insurance
Advance Insurance Agency
Edina, MN
01.2019 - 01.2022
- Building a strong relationship and keeping retention in the forefront.
- Small to medium accounts.
- Developed solutions to a variety of policy or billing problems with varying complexity, problem and analytical skills. Upon determining the outcome, explaining it in a manner, the understandable to the client.
- Documented all telephone conversations, inbound/outbound in electronic files clearly and concisely.
Senior Account Manager Commercial Insurance
Assurance Risk Managers, Inc.
Aurora, CO
01.2016 - 01.2019
- $28 mil agency, policies available nationwide, small to medium accounts
- CAA Value Insurance
Account Manager Commercial Insurance
Colorado Insurance Benefits, Inc.
Greenwood Village, CO
01.2014 - 01.2016
- Servicing small commercial lines.
- $5 mil agency
Education
High School Diploma -
Mitchell H.S.
Colorado Springs, COSkills
- Strong written communication
- Fostering relationships
- Independent and collaborative work
- Prioritization and time management
- Empathy and positivity
- Adaptable to new technologies
- Applied Epic, Indio for electronic documents, AMS360, Adobe products, Microsoft Office products including Outlook, Excel and Word
Certification
Minnesota Property and Casualty License
Timeline
Account Manager Commercial Insurance
Hub International Agency
01.2025 - 01.2026
Account Manager Commercial Insurance
Dolliff Insurance Agency
01.2024 - 01.2025
Account Manager Commercial Insurance
Dyste Williams Insurance Agency
01.2022 - 01.2024
Account Manager Commercial Insurance
Advance Insurance Agency
01.2019 - 01.2022
Senior Account Manager Commercial Insurance
Assurance Risk Managers, Inc.
01.2016 - 01.2019
Account Manager Commercial Insurance
Colorado Insurance Benefits, Inc.
01.2014 - 01.2016
High School Diploma -
Mitchell H.S.