Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Kim Hicks

Fort Smith,AR

Work Preference

Desired Job Title

VolunteerCustomer Service CashierCustomer Service LeadVolunteerGate Guard

Work Type

Part TimeSeasonal WorkVolunteerGig Work

Location Preference

On-SiteRemote
Location: Fort Smith, ARDonna, TXMcAllen, TXMercedes, TXPharr, TX
Open to relocation: Yes

Minimum Desired Compensation

$15/hr

Important To Me

Team Building / Company Retreats401k match

Summary

Dedicated volunteer with strong telephone etiquette and social media expertise. Proven ability to engage with individuals and enhance their experiences. Background includes working for Delta Airlines and growing up in a family-owned campground business, fostering a passion for travel and outdoor activities.

Overview

9
9
years of professional experience

Work History

Volunteer

USACE
Cookson, OK
04.2024 - Current
  • Checked campers in and out using res1 system to ensure accurate records.
  • Assisted campers with rec.gov app for smooth navigation and reservations.
  • Prepared campsites for arrival through thorough cleaning and organization.
  • Performed minor repairs to maintain campsite facilities and enhance safety.
  • Supported rangers and maintenance teams by addressing various operational needs.

Customer Service Cashier

Flintridge Convenience Store
Park Hill, Oklahoma
04.2025 - 09.2025
  • Processed customer transactions accurately and efficiently at Flintridge Convenience Store.
  • Delivered friendly service to enhance customer experiences.
  • Maintained organization and cleanliness of checkout areas and store displays.
  • Handled cash, credit, and digital payments securely during transactions.
  • Managed inventory by restocking shelves and monitoring supplies regularly.
  • Greeted customers while providing exceptional service.
  • Assisted co-workers with various tasks to ensure smooth store operations.
  • Prepared made-to-order pizzas and sandwiches, along with sliced lunch meats.

Customer Service Lead

Rocky Mountain Funnel Cake Factory
Silverton, Colorado
06.2022 - 09.2022
  • Prepared funnel cakes and scooped ice cream to enhance menu offerings.
  • Handled cash transactions accurately, ensuring financial integrity.
  • Managed all aspects of restaurant operations to maintain service efficiency.

Volunteer

USACE
Cookson, OK
11.2019 - 06.2020
  • Restored park facilities after tornado damage by cleaning debris and hazards.
  • Prepared park for contractors to restore services effectively.
  • Assembled new picnic tables, grills, and utility tables to enhance visitor experience.

Gate Guard

J&G Security
Mount Pleasant, Texas
11.2018 - 09.2019
  • Maintained comprehensive name list for all individuals on frac pad and property to enhance safety and security.
  • Monitored gate entrance operations at ranch to ensure controlled access and safety.

Volunteer

Colorado State Parks
Ridgway, Colorado
05.2018 - 10.2018
  • Managed visitor center operations to enhance guest experience.
  • Checked in and out campers using Reserve America system.
  • Sold fishing and hunting licenses to visitors.
  • Renewed boat registrations efficiently to ensure compliance.
  • Issued OHV permits for recreational access.
  • Dispatched rangers to various parks as required.
  • Assisted at park gate to monitor entry during peak times.

Customer Service Representative

Rocky Mountain Funnel Cake Factory
Silverton, Colorado
04.2018 - 10.2018
  • Assisted customers with product selection and answered inquiries promptly.
  • Managed cash register operations and processed customer transactions efficiently.
  • Maintained cleanliness and organization of the service area throughout shifts.
  • Collaborated with team members to ensure timely food preparation and service.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Volunteer

South Florida Water Management District
Lorida, Florida
11.2017 - 05.2018
  • Inspected permits to ensure compliance with camping regulations.
  • Monitored air boat ramp on canal for safety and accessibility.
  • Maintained cleanliness of restrooms to uphold hygiene standards.
  • Mowed and maintained park grounds using district equipment for aesthetic appeal.
  • Collaborated with wildlife game wardens to address ecological concerns.

Housekeeping

Silverton Lakes RV Resort
Silverton, Colorado
05.2017 - 10.2017
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Returned rooms to occupant-ready status to satisfy future guests.

Customer Service Representative

Rocky Mountain Funnel Cake Factory
Silverton, Colorado
04.2017 - 10.2017
  • Managed cash register operations and processed customer transactions efficiently.
  • Maintained cleanliness and organization of the service area throughout shifts.
  • Collaborated with team members to ensure timely food preparation and service.
  • Monitored inventory levels and assisted in restocking supplies as necessary.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Alma High School
Alma, AR
05-1987

Skills

  • Check-in systems management
  • Campsite preparation
  • Minor repairs
  • App navigation assistance
  • Visitor management
  • Customer service
  • Financial transactions
  • Problem solving
  • Effective communication
  • Oklahoma driver's license
  • Client relations
  • Telephone answering skills
  • Friendly demeanor
  • Positive attitude
  • Adaptability and dependability
  • Flexible scheduling
  • Recordkeeping and confidentiality
  • Telephone etiquette
  • Food distribution coordination
  • Multitasking and organization
  • Data entry proficiency
  • Reliability and punctuality
  • Conflict resolution strategies

Timeline

Customer Service Cashier

Flintridge Convenience Store
04.2025 - 09.2025

Volunteer

USACE
04.2024 - Current

Customer Service Lead

Rocky Mountain Funnel Cake Factory
06.2022 - 09.2022

Volunteer

USACE
11.2019 - 06.2020

Gate Guard

J&G Security
11.2018 - 09.2019

Volunteer

Colorado State Parks
05.2018 - 10.2018

Customer Service Representative

Rocky Mountain Funnel Cake Factory
04.2018 - 10.2018

Volunteer

South Florida Water Management District
11.2017 - 05.2018

Housekeeping

Silverton Lakes RV Resort
05.2017 - 10.2017

Customer Service Representative

Rocky Mountain Funnel Cake Factory
04.2017 - 10.2017

High School Diploma -

Alma High School

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