Kim Hoang
Greenbrook ,NJ
Summary
Motivated and confident MBA student with superior skills in team-based and independent work. Strong work ethic and excellent organizational skills. Ambitious individual ready to learn and contribute to any team. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Outstanding computer and communication skills.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
The Eye Specialists PA
04.2024 - Current
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Streamlined patient check-in and check-out processes, minimizing administrative delays and enhancing overall clinic efficiency.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
- Work as a scribe in exam rooms recording physician findings, diagnoses, and treatment plan.
- Review treatment instructions with patients.
Merchandise Leader
American Eagle Outfitters
11.2022 - 04.2024
- Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
- Developed plan-o-grams and layouts that maximized sales.
- Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
Retail Leadership Intern
LOFT by Ann Taylor
02.2022 - 10.2022
- Managed daily operations in assigned departments, ensuring consistent policy adherence.
- Ensured alignment between departmental goals and corporate objectives through frequent communication with senior leadership.
- Leveraged industry expertise, analytical skills, and excellent customer service to address concerns and foster loyalty.
- Demonstrated exceptional leadership by handling multiple projects simultaneously under tight deadlines without compromising quality.
- Maintained communication with senior leadership to align departmental goals with corporate objectives.
- Successfully increased retail sales through strategic merchandising, product education, and upselling techniques.
General Merchandise Expert
Target
07.2018 - 07.2021
- Contributed to overall brand identity by ensuring cohesive look across all marketing materials, including signage, packaging, and promotional collateral.
- Optimized merchandise presentation to improve customer engagement and overall shopping experience.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Boosted sales by maintaining optimal inventory levels, timely restocking, and organized displays.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
Merchandise Intern
Dr. Leonard's Healthcare Corporation
02.2021 - 05.2021
- Supported development of seasonal marketing materials, contributing to effective merchandising strategies that attracted customers'' attention.
- Organized and tracked product samples throughout the photoshoot life cycle
- Performed competitive shopping analysis
- Analyzed sales data to identify trends and optimize merchandise assortments, leading to improved sales performance.
- Monitored website and various other sources to ensure all products are accurate.
- Collaborated with team members to execute promotional campaigns, resulting in increased sales and brand awareness.
- Assisted in Buy-Plan execution
Education
MBA - Business
William Paterson University
New Jersey 01.2024
Bachelor of Science - Marketing
Montclair State University
Montclair, NJ01.2023
Skills
- Merchandise presentation
- Visual Merchandising
- Plan-o-gram creation
- Retail Merchandising
- Inventory Management and Planning
- Brand Awareness
- Product Promotion
- Teamwork and Collaboration
- Customer Relationships
- Excellent Communication
- Motivated Team Player
- Staff Training
Locations
NJ/NYC/PHL
Timeline
Ophthalmic Technician
The Eye Specialists PA
04.2024 - Current
Merchandise Leader
American Eagle Outfitters
11.2022 - 04.2024
Retail Leadership Intern
LOFT by Ann Taylor
02.2022 - 10.2022
Merchandise Intern
Dr. Leonard's Healthcare Corporation
02.2021 - 05.2021
General Merchandise Expert
Target
07.2018 - 07.2021
MBA - Business
William Paterson University
Bachelor of Science - Marketing
Montclair State University
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