Kim Holiat
Sacramento,Ca
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Security Officer II
Sutter Health
Roseville, Ca.
02.2023 - Current
- Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property
- Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions
- Is responsible for access control, control of keys and emergency response and notification
- Renders assistance and security related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients
- Investigates and documents incidents relative to the facility and provides necessary liaison between staff and local law enforcement agencies.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
Security Officer
Delta Dental
Rancho Cordova, Ca.
01.2021 - 02.2023
- Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property
- Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions
- Is responsible for access control, control of keys and emergency response and notification.
- Secured personnel and premises by inspecting buildings and patrolling property.
Member Service Rep.
Blue Shield of Calif.
El Dorado, Ca.
10.2017 - 01.2020
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge base to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
- Provided guidance to members on how best to use products or services offered by the organization.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Specimen Processor II
Quest Diagnostics
Sac.Ca.
03.2013 - 02.2016
- Daily preparation of patient specimens from hospital clients and other doctor’s offices
- Data entry of patient information into systems
- Interpret lab orders from nurses and doctors on paper requisitions
- Understanding of the complex relationship between tests ordered and specimen received, aliquoting specimen samples and filing samples.
Education
High School Diploma -
Yuba City High School
Yuba City, CA06-1983
Skills
- Emergency Response
- Identification verification
- Access Control
- Investigative skills
- Conflict de-escalation
- Customer Service
- Policy understanding
- Issue Resolution
- Member retention
- Complaint Handling
- Dispute Resolution
- Insurance knowledge
- Customer Support
- Healthcare knowledge
References
Available Upon Request
Languages
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Security Officer II
Sutter Health
02.2023 - Current
Security Officer
Delta Dental
01.2021 - 02.2023
Member Service Rep.
Blue Shield of Calif.
10.2017 - 01.2020
Specimen Processor II
Quest Diagnostics
03.2013 - 02.2016
High School Diploma -
Yuba City High School
Similar Profiles
JACKLYN FREESEJACKLYN FREESE
Emergency Room Technician at Sutter HealthEmergency Room Technician at Sutter Health
ADRIANA AGUILAR, BSN, RNADRIANA AGUILAR, BSN, RN
Registered Nurse – Surgical Dermatology at Sutter HealthRegistered Nurse – Surgical Dermatology at Sutter Health
KEESHA LEMONSKEESHA LEMONS
Patient Service Representative 2 at Sutter HealthPatient Service Representative 2 at Sutter Health
Eduardo LoyaEduardo Loya
Patient Services Representative at Sutter HealthPatient Services Representative at Sutter Health
Jaden GhentJaden Ghent
Community Service Officer II at Sacramento Police DepartmentCommunity Service Officer II at Sacramento Police Department