Kim Holt
Cohoes
Summary
Dedicated server and cook with exceptional customer service skills, cash handling expertise, and a strong work ethic. Committed to enhancing guest engagement and improving service delivery.
Overview
19
19
years of professional experience
Work History
Server/cook
Lanthiers Grove
Latham, NY
03.2022 - 09.2025
- Provided exceptional customer service by anticipating needs and addressing inquiries promptly.
- Managed dining area to ensure cleanliness and organization throughout service periods.
- Collaborated with kitchen staff to deliver timely food orders, enhancing guest satisfaction.
- Trained new servers on menu knowledge and standard operating procedures for efficiency.
- Oversaw daily operations during peak hours, ensuring smooth workflow among team members.
- Implemented process improvements that reduced order errors and improved service speed.
- Assisted in inventory management, ensuring adequate stock levels for uninterrupted service flow.
Customer Service/cashier
Price Chopper
Cohoes, NY
04.2015 - 10.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored cash drawer for accuracy, ensuring compliance with company policies.
- Implemented process improvements that enhanced checkout speed and reduced wait times.
Senior Partner
Stewarts
Cohoes, NY
03.2007 - 10.2014
- Led strategic partnerships to enhance client relations and drive business growth.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Collaborated with cross-functional teams to implement innovative solutions addressing client needs.
- Expanded the firm''s clientele base by nurturing long-term relationships with key industry stakeholders.
- Helped develop and implement promotional strategies to drive business to firm.
Education
High School Diploma -
Ravena Coeymans Selkirk
Selkirk, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/cook
Lanthiers Grove
03.2022 - 09.2025
Customer Service/cashier
Price Chopper
04.2015 - 10.2021
Senior Partner
Stewarts
03.2007 - 10.2014
High School Diploma -
Ravena Coeymans Selkirk