Kim Jackson

Administered and managed all Radiology and Cardiology PACS servers and workstations, including storage media, user accounts, and network infrastructure.

Performed system upgrades, regular maintenance, and monthly server reboots to ensure optimal performance and uptime.

Led and supported radiology projects requiring PACS integration or specialized PACS assistance.

Troubleshot and resolved technical issues related to PACS systems, ensuring minimal downtime.

Collaborated closely with cardiologists, radiologists, nurse practitioners, and technologists to support clinical workflows and imaging needs.

Responsible for the on-site and phone support of internal and external customers, providing resolution to complex technical and product issues within the DXR modality that are outside of the realm of the assigned field service organization through the deployment of leadership, training and technical assistance. Also serves as the DXR representative for the PRS CCT, PRS Portal and Serviceability Teams, Interoperability Team Lead of the MDC CCT Team, and DXR Scheduling and Training Champion.