Summary
Overview
Work History
Education
Skills
Extra Activities
Interests
Timeline
Generic

Kim Jenkins

Laurel,MD

Summary

Seasoned professional with a proven track record, excelling in roles that demand exceptional customer service and problem-solving skills. Knowledgeable in GPS navigation and fostering teamwork, I've significantly enhanced operational efficiency and customer satisfaction. Achievements include reducing delinquent accounts and streamlining collection processes, showcasing a commitment to excellence and continuous improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Route Supervisor

Goode Companies Inc,. Residential
05.2021 - 09.2024
  • Supervised Drivers and Labor Technicians providing waste collection service.
  • Coordinate daily operational needs and contractual obligations with crew members, ensuring fluid and effective operation.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Coordinate crisis response plans and provide prompt resolution to adverse situation such as inclement weather, breakdowns, delays, missed collections and or accidents.
  • Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
  • Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
  • Enforce company policies to maintain safe and compliant work environment.

Dispatcher

Goode Companies, Inc.
03.2018 - 05.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely collection service.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Maintain gas and mileage log
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked service progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Officer Manager

Goode Companies, Inc.
03.2018 - 05.2021
  • Overseeing and manage daily operation of the office, ensuring smooth functioning, efficiency and productivity.
  • Processed payroll for 80 employees, process hiring of all new and rehiring employees, generate daily, weekly and end of the month reports for the company and county.
  • Handle correspondence, manage phone calls, office inventory, mentored staff members, help them develop their skills and provide guidance and support in their daily tasks.
  • Maintained strict adherence to company policy, minimizing risk exposure for the organization.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Established effective relationships with staff and upper management, that enhanced productive collaboration and produced quality service.

Accounts Receivable Supervisor

WB Waste
01.2014 - 03.2018
  • Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
  • Established strong rapport with customers through professional communication skills, leading to increased likelihood of debt resolution agreements.
  • Enhanced collection efficiency by implementing strategic collection processes and procedures.
  • Facilitated open channels of communication with three team members, promoting collaboration and information, ensuring team reached their maximum potential while achieving their collection quotas.

Collection Manager

Goode Companies, Inc
11.2010 - 01.2014
  • Successfully managed Accounts Receivable and Collection for a diverse client base,
  • Developed and implemented efficient collection strategies resulting in a significant reduction in delinquent accounts.
  • Oversaw the prompt and accurate posting of payments and credits.
  • Generate end of the month invoices and statements.
  • Increased recovery rate by consistently meeting and exceeding targets set by management.
  • Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
  • Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
  • Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
  • Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
  • Improved customer relationships through effective negotiation and conflict resolution techniques.
  • Collaborated with sales teams to develop comprehensive credit policies for new clients.

Education

Some College (No Degree) - Accounting And Finance

University of The District of Columbia
Washington, DC

Associate of Applied Science -

Anne Arundel Community College
Arnold, MD
05.2009

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Professionalism
  • Attention to Detail
  • Collections expertise
  • Transaction Processing
  • Cash Management
  • Collections experience
  • Customer Relations
  • Payment Negotiations

Extra Activities

Play Semi-Pro Racquetball, play Pickleball, Played Semi-Pro Women's Basketball. Coached Girls High School Basketball. Coached Men's Basketball. Appointed Commission of a Men's yearly Basketball League.

Interests

  • Gym Workouts
  • High-Intensity Interval Training
  • Team Sports
  • I participate in low-impact exercises to strengthen core muscles
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Route Supervisor

Goode Companies Inc,. Residential
05.2021 - 09.2024

Dispatcher

Goode Companies, Inc.
03.2018 - 05.2021

Officer Manager

Goode Companies, Inc.
03.2018 - 05.2021

Accounts Receivable Supervisor

WB Waste
01.2014 - 03.2018

Collection Manager

Goode Companies, Inc
11.2010 - 01.2014

Some College (No Degree) - Accounting And Finance

University of The District of Columbia

Associate of Applied Science -

Anne Arundel Community College

Similar Profiles

CREATE PROFILE
Kim Jenkins