Kim Jordan
Cottondale,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
IT Senior Analyst
DCH Health Systems
Tuscaloosa , AL
01.2019 - Current
- Analyzed user requirements to determine optimal system designs and configurations.
- Identified areas for improvement in existing systems and developed solutions to increase efficiency.
- Provided technical support for users of various software applications.
- Designed reports to improve accuracy of data collection processes.
- Developed test cases to validate functionality prior to implementation.
- Assisted with the development of training materials for end-users on system use.
- Coordinated the resolution of customer service requests in a timely manner.
- Collaborated with other departments to develop innovative solutions that met business needs.
- Participated in meetings with customers to discuss their IT requirements.
- Assisted users with computer malfunctions and program problems.
- Expanded or modified system to serve new purposes or improve workflow.
Clinical Informatics Supervisor
DCH Health Systems
Tuscaloosa , AL
11.2013 - 01.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented new operational procedures.
- Identified opportunities for process improvements.
- Streamlined workflow processes, reducing project completion times.
- Maintained positive working relationship with fellow staff.
- Identified needs of customers promptly and efficiently.
- Organized customer meetings to provide project updates.
Director of Respiratory Therapy
Fayette Medical Center
Fayette , AL
08.1986 - 11.2013
- Managed the recruitment, selection and training of respiratory therapists.
- Developed policies and procedures related to respiratory therapy services.
- Reviewed medical records for appropriateness of care provided by respiratory therapists.
- Monitored quality assurance activities in the respiratory therapy department.
- Provided guidance on patient care issues to ensure compliance with standards of practice.
- Collaborated with physicians, nurses, and other healthcare professionals to coordinate patient care plans.
- Implemented educational programs for staff members regarding new techniques and equipment used in respiratory therapy services.
- Ensured that all safety regulations were followed in the department of Respiratory Therapy.
- Oversaw budgeting processes for the Respiratory Therapy Department including planning, forecasting, and cost control measures.
- Conducted performance evaluations for Respiratory Therapy personnel based on established criteria.
- Participated in interdisciplinary committees to develop protocols and guidelines related to respiratory therapy services.
- Built work schedules and staff assignments.
Education
Certified Respiratory Therapist - Respiratory Therapy
Itawamba Community College
Fulton, MS08-1986
Skills
- Build of EMR systems for Meditech Magic and Meditech Expanse
- Use of Microsoft Word, Excel, One Note
- Design strategy
- Data Analysis
- Support documentation
- Test planning and documentation
- Customer Support
- Midas Care Management and Statit System Manager
Timeline
IT Senior Analyst
DCH Health Systems
01.2019 - Current
Clinical Informatics Supervisor
DCH Health Systems
11.2013 - 01.2019
Director of Respiratory Therapy
Fayette Medical Center
08.1986 - 11.2013
Certified Respiratory Therapist - Respiratory Therapy
Itawamba Community College
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