Kimberly Kane
Meridian,ID
Summary
Accomplished Specialty Care Coordinator with a strong foundation in documentation and organizational skills. Committed to enhancing patient satisfaction through effective coordination of care plans and timely follow-ups.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Specialty Care Cordinator
Albertsons
Boise, ID
05.2022 - Current
- Coordinated patient care plans with healthcare providers to ensure seamless service delivery.
- Facilitated appointments for patients, streamlining access to essential medical services.
- Used company software and databases to maintain records of services performed for patient's
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Pharmacy Technician
Walgreens
Eagle, ID
01.2006 - 05.2022
- Managed prescription dispensing processes ensuring accuracy and compliance with pharmacy regulations.
- Trained and mentored junior technicians on operational workflows and customer service best practices.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with pharmacists to prepare compounded medications tailored to patient needs.
- Assisted in resolving customer inquiries, enhancing overall patient satisfaction and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Eckerd Drugs
Charlotte, NC
01.1998 - 11.2005
- Reviewed medication orders for potential interactions, contributing to patient safety initiatives.
- Maintained accurate records of prescription transactions and controlled substances as per regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
CPCC
Charlotte, NCSkills
- Documentation
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Scheduling
- Documentation proficiency
- Progress monitoring
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Data entry
Certification
- Certified Pharmacy Tech,
Timeline
Specialty Care Cordinator
Albertsons
05.2022 - Current
Pharmacy Technician
Walgreens
01.2006 - 05.2022
Pharmacy Technician
Eckerd Drugs
01.1998 - 11.2005
High School Diploma -
CPCC