Kim Kersey
Louisville,IL
Summary
Dedicated and motivated professional with exceptional customer service and decision-making skills, complemented by a strong work ethic and reliability. Maintains a professional demeanor while consistently striving for personal and professional fulfillment. Committed to delivering high-quality results and fostering positive relationships in any work environment. Focused on continuous improvement and growth, both individually and within a team setting.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Meraki Health-Flora, IL
Flora, IL
10.2025 - Current
- Managed diverse responsibilities to support team objectives and enhance productivity.
- Supported child development through structured learning activities and therapy sessions, ensuring adherence to clinician and technician directives.
- Monitored and maintained child safety while providing support for activities of daily living and enhancing communication.
- Facilitated communication and collaboration among team members, including parents and caregivers.
- Designed and implemented primarily one-on-one assignments, integrating peer dyads and small group interactions to enhance collaborative learning.
- Maintained comprehensive records of daily services delivered to enhance operational transparency.
Accounting/Refunds Specialist
Heartland Dental Care-Effingham, IL
Effingham, IL
10.2018 - 04.2025
- Achieved efficient processing of patient and insurance refunds for over 1700 affiliate offices through expert management of computer skills in Microsoft Word, Outlook, and Excel. Enhanced accuracy in patient ledger postings and adjustments, ensuring timely refunds and thorough audits. Elevated customer service standards for offices, patients, and insurance companies by providing prompt assistance. Improved verification processes for payments and refunds by meticulously reviewing explanations of benefits from insurance companies. Streamlined the preparation of release of liability forms, fostering fair resolutions to patient and office concerns. Cultivated strong organizational skills, attention to detail, and multitasking abilities to drive operational success.
Executive Housekeeping Manager
Holiday Inn-Effingham, IL
Effingham, IL
04.2018 - 10.2018
- Managed a team of 15 staff members in housekeeping and laundry departments. Conducted daily morning meetings and monitored work performance throughout the day. Assisted with onboarding new hires and coordinated scheduling for both departments. Reported daily to general manager and assistant general manager regarding completed tasks and departmental concerns. Completed training to uphold IHG standards for work quality. Ordered necessary supplies for departments and maintained daily inventory of items used.
POS Assistant, Customer Service
Kohls-Effingham, IL
Effingham, IL
11.2013 - 06.2018
- Achieved high customer satisfaction through effective front register management. Enhanced departmental support by providing assistance where required. Processed credit card applications to facilitate customer transactions.
Administrative Assistant
The Keller Convention Center-Effingham, IL
Effingham, IL
01.2017 - 04.2018
- Assisted with administrative and clerical tasks including account collections. Scheduled meetings and events. Answered phone calls and distributed weekly reports. Created event diagrams and maintained Excel spreadsheets. Provided customer service and supported the director with additional duties as needed.
Business Assistant at Effingham Dental Group
Heartland Dental Care-Effingham, IL
Effingham, IL
11.2011 - 10.2016
- Oversaw patient account management and appointment confirmations to enhance operational efficiency. Directed payment collection and posting processes, including adjustments for insurance checks. Supervised petty cash management and insurance verification procedures. Executed bank deposits and performed regular audits of patient accounts. Compiled and analyzed daily and monthly financial reports, ensuring accurate electronic claim submissions and credit card processing. Managed end-of-day and monthly financial closeouts. Handled incoming calls and emails, reviewed treatment plans, and coordinated supply orders to support clinical operations.
Family Teacher
Mooseheart Child City & School-Mooseheart, IL
Mooseheart, IL
11.1997 - 05.2011
- Oversaw the care of up to 12 children, fostering a nurturing atmosphere. Managed computer documentation of individual youth issues to track progress. Collaborated with co-workers to relay daily activities and enhance team communication.
Caregiver/Personal Assistant
Visiting Angels-Elgin, IL
Elgin, IL
01.2007 - 01.2010
- Assisted clients with daily living activities, including transportation to appointments, laundry, cleaning, food preparation, grocery shopping, and running errands. Provided companionship and emotional support to seniors, enhancing their quality of life. Delivered compassionate care in a rewarding environment.
Office Manager/Bookkeeper
DuPage Pump, Inc-Lemont, IL
Lemont, IL
08.1987 - 10.1997
- Assisted with office billing processes, including accounts receivable and accounts payable. Supported payroll management and daily deposit activities. Welcomed customers and facilitated communication with vendors. Handled phone inquiries and scheduled service calls. Managed collections and provided service quotes to customers.
Education
Diploma -
Lemont Township High School
Lemont, IL01-1987
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Southeastern Academy
01-1988
Skills
- Detailed account reconciliation
- Customer service focus
- Records and Patient scheduling management
- Computer proficiency
- Direct patient support
- Effective organizational skills
- Accounts receivable and payable
- Effective multitasking
- Community support services
- Team leadership
- Effective communication
- Proficient in keyboarding
- Administrative support experience
- HIPAA compliance
- Financial auditing
Certification
Driver's License
Languages
English
Timeline
Behavioral Technician
Meraki Health-Flora, IL
10.2025 - Current
Accounting/Refunds Specialist
Heartland Dental Care-Effingham, IL
10.2018 - 04.2025
Executive Housekeeping Manager
Holiday Inn-Effingham, IL
04.2018 - 10.2018
Administrative Assistant
The Keller Convention Center-Effingham, IL
01.2017 - 04.2018
POS Assistant, Customer Service
Kohls-Effingham, IL
11.2013 - 06.2018
Business Assistant at Effingham Dental Group
Heartland Dental Care-Effingham, IL
11.2011 - 10.2016
Caregiver/Personal Assistant
Visiting Angels-Elgin, IL
01.2007 - 01.2010
Family Teacher
Mooseheart Child City & School-Mooseheart, IL
11.1997 - 05.2011
Office Manager/Bookkeeper
DuPage Pump, Inc-Lemont, IL
08.1987 - 10.1997
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Southeastern Academy
Diploma -
Lemont Township High School