Kim Koenig

I was in charge of keeping things orderly with the valets at a local hospital. That included strong customer service skills, having to deal with upset people or more at times. I would watch to see what keys the drivers would take and making sure it is documented on the computer correctly. Answering the phone and interacting with different parts of the hospital was a big part of the position. I also spoke with customers that arrived at the valet booth asking for assistance. When tips were brought in by the valets, I distributed them accordingly to our system. This was a sitting job, being in that position most of an eight-hour shift.

• Supervised cash handling procedures to ensure accuracy and compliance with company policies.
• Enhanced customer experience by resolving issues promptly and maintaining a positive atmosphere.
• Assisted customers by answering questions and fulfilling requests.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

• Assisted in meal preparation and plating for residents, ensuring adherence to dietary restrictions.
• Delivered meals to residents promptly, enhancing dining experience and satisfaction.
• Maintained cleanliness of kitchen and dining areas, following sanitation guidelines.
• Collaborated with nursing staff to address resident dietary needs and preferences.
• Trained new team members on kitchen protocols and safety procedures efficiently.
• Monitored food temperatures to ensure compliance with safety regulations consistently.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Followed all food safety regulations while preparing meals for patients.

This was a face-to-face job in which customer service was key. My role, along with others, was to engage with customers and present merchandise to them based on what they were looking for. We needed to be knowledgeable in where certain items were located in the store and to keep in mind price points. Some days were busier than others, so being able to stand for long periods of time were key, and being able to work two long shifts a week were also required.

• Assisted customers in selecting jewelry that matched their personal style and preferences.
• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate inventory levels, performing regular stock checks and organization.
• Demonstrated product knowledge to educate customers on features and benefits of various pieces.

My main job was working on the computer and interacting with customers over the phone. I dealt with their complaints, set up or cancelled subscriptions, or assisted with other issues they would have. I would work with an online POS system when setting up subscriptions and needed to have general knowledge of standard computer operating systems.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Utilized CRM software to track customer interactions and maintain detailed records.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.
• Adapted quickly to changes in product offerings and company policies, maintaining compliance.
• Processed subscription requests, cancellations, and billing inquiries with attention to detail.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

This job required a lot of patience and physical work at times. I worked directly with young adults who had developmental disabilities, mainly autism and Aspergers. We would assist and help, when necessary, with daily activities such as cooking, bathing, getting dressed, and more. This would help the clients when they were ready to graduate school and the program before moving on to their next chapter which would include more independence. We were required to be certified in CPR and would need to attend safety courses when dealing with physical clients.

• Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Supported planning and coordination of [Type] program and associated activities.
• Prepared clearly written and formatted documents and reports.
• Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.