Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Kim Koser Maldonado

Elizabethtown,PA

Summary

A dedicated, compassionate and highly motivated professional director with more than 15 years in not for profit organizations. Bilingual with English primary and Spanish secondary. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying recruiting, training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director/VITA Program

United Way of Lancaster County
08.2022 - 06.2025
  • Managed 18 plus sites dedicated to completing free income tax preparation for low income individuals and families.
  • Developed high-performing volunteer teams to staff each site by providing mentorship, training and guidance
  • Recruited volunteers to sufficiently staff each site.
  • Established a culture of continuous improvement by fostering open communication channels and empowering volunteers to voice their ideas.
  • Cultivated a positive work environment that fostered volunteer engagement, increased retention rates, and boosted overall team morale.
  • Managed budget and IRS grant that was received on a yearly basis.
  • Engaged with the community to provide trainings and information on tax procedures.

Director, Peer Support Program

WellSpan Philhaven
08.2005 - 07.2021
  • Created and directed the Peer Support Program that had a solid reputation for clinical excellence, financial dependability, and collaborative relationships within the Commonwealth of Pennsylvania.
  • Maintained consistent compliance within program resulting in excellent reviews by the Commonwealth and managed care company.
  • Provided constant attention to process improvement to supply the best care for the individuals we served.
  • Managed 12 direct staff serving over 120 clients in five different counties.
  • Collaborated with outside organizations and the Commonwealth to create a peer support model based on SAMHSA recovery principles.
  • Provided leadership in recruiting, orienting, developing and retaining a dependable work force.
  • Participated in statewide and community committees to continually improve the principles and policies of peer support.

Director, Dauphin Clubhouse

WellSpan Philhaven
07.2002 - 09.2012
  • Provided day to day operation of a psycho-social rehabilitation program based on the ICCD Clubhouse model.
  • Partnered with over 70 program participants to develop individual recovery plans, involving working on educational, employment and social goals.
  • Provided leadership in recruiting, orienting, developing and retaining a dependable work force.
  • Maintained successful program funded budget while raising additional funds.

Education

B.S. - Education

Liberty University
Lynchburg, VA

22 Credits Towards Masters - Organizational Leadership

Elizabethtown College
Elizabethtown, PA

Skills

  • Staff Leadership
  • Staff Development/Training
  • Program Development
  • Organization and Management
  • Communication
  • Community Outreach
  • Interpersonal Interactions
  • Program Analysis
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Affiliations

  • Pennsylvania Peer Support Coalition, Vice President
  • Office of Mental Health and Substance Abuse Services Advisory Board, Member
  • Office of Mental Health and Substance Abuse Services Peer Support Work Group
  • CABHC Peer Support Services Steering Committee (5 County Region)
  • Pennsylvania Clubhouse Coalition, Board Member, Vice President/Secretary
  • Pennsylvania Association of Psychiatric Rehabilitation, Board Member, Secretary
  • International Association of Peer Supports (iNAPS), Conference Committee Member

Certification

  • Certified Psychiatric Rehabilitation Practitioner, PRA
  • Certified WRAP Facilitator, The Copeland Center
  • Advanced Level WRAP Facilitator, The Copeland Center
  • Three Week Clubhouse Certification, ICCD

Languages

Spanish

Timeline

Director/VITA Program

United Way of Lancaster County
08.2022 - 06.2025

Director, Peer Support Program

WellSpan Philhaven
08.2005 - 07.2021

Director, Dauphin Clubhouse

WellSpan Philhaven
07.2002 - 09.2012

B.S. - Education

Liberty University

22 Credits Towards Masters - Organizational Leadership

Elizabethtown College

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