Courtney Wolfe
Petaluma ,CA
Summary
Leadership Director experienced in directing program operations and financial performance within childcare and wellness settings. Managed budgets, compliance audits, and regulatory standards while building community ties through strategic events and outreach initiatives. Focused on developing high-quality programs and skincare treatments.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Program Director
Bright Horizons at Park School
Mill Valley, USA
01.2022 - Current
- Oversees the process of interviewing, hiring and onboarding staff.
- Managed program budget and developed streamlined systems for billing and organization.
- Actively monitors all areas of center financial performance, including the monthly P&L and accounts receivable; completes all financial reporting.
- Manages center spending and labor hours in accordance with budget.
- Developed, implemented and assured quality activities for children.
- Supervised, trained, and evaluated staff to enhance team effectiveness and service quality.
- Fostered community engagement through family involvement via events, newsletters, and family boards.
- Conducted monthly classroom audits to verify compliance with health, safety, and licensing requirements.
- Oversees contractors (i.e., cleaning and building maintenance).
- Ensured compliance by posting required licensing permits and labor laws.
- Leads students enrichment activities
Licensed Esthetician
Hand and Stone Spa
San Rafael, USA
02.2016 - 04.2017
- Provided personalized skincare consultations for diverse client needs.
- Administered facial treatments using advanced techniques and high-quality products.
- Maintained cleanliness and organization of treatment rooms and equipment.
Licensed Esthetician
Moonstone Skincare
Novato, USA
01.2013 - 04.2015
- Educated clients on home skincare routines and product benefits, enhancing client satisfaction and increasing retail sales.
- Introduced a new chemical peel service that attracted repeat bookings from existing clientele.
- Educated clients on daily skincare routines and recommended products based on skin analysis.
- Educated clients on home skincare routines and product benefits, increasing retail sales within the spa.
- Tracked and documented client treatment progress using detailed intake forms and follow-up notes to tailor skincare solutions.
- Launched a new chemical peel service, resulting in increased repeat bookings and strengthened client relationships.
- Scheduled appointments and managed client bookings using spa software to minimize gaps and optimize provider availability.
- Maintained treatment room cleanliness and sterilized tools between appointments to ensure client safety.
Director of the After School Program and Teen Adventure Camp
Corte Madera Parks and Recreation
Corte Madera, USA
01.2000 - 01.2004
- Developed and facilitated adult hiking classes, teen adventure trips, and community special events to promote engagement and outdoor exploration.
- Directed recreation programs to enhance community engagement and participation.
- Managed budgets and resources for various parks and recreation projects.
- Collaborated with local organizations for event planning and community outreach.
Education
BA - Recreation Administration/Resort Management
San Francisco State University
San Francisco, CALicensed Esthetician -
Marinello School of Beauty
CASkills
- Program Management
- Budget Management
- Program Design
- Staff Leadership
- Staff Training
- Performance Evaluation
- Community Engagement
- Data Management
- Strategic Thinking
- Problem Solving
- Conflict Resolution
- Adaptability
- Communication
Certification
CPR and First Aid certified
Personal Interest
Hiking, camping, cooking and swimming.
Timeline
Program Director
Bright Horizons at Park School
01.2022 - Current
Licensed Esthetician
Hand and Stone Spa
02.2016 - 04.2017
Licensed Esthetician
Moonstone Skincare
01.2013 - 04.2015
Director of the After School Program and Teen Adventure Camp
Corte Madera Parks and Recreation
01.2000 - 01.2004
BA - Recreation Administration/Resort Management
San Francisco State University
Licensed Esthetician -
Marinello School of Beauty