Kim Lapolla
Whitefish
Summary
Compassionate and motivated RN/BSN with a diverse background in hospice care, aesthetic medicine, and clinical operations. Skilled in delivering both hands-on medical treatments and emotionally attuned patient support, with a deep commitment to patient-centered, holistic care. Known for bringing positivity, laughter, and a collaborative spirit into every team and patient interaction. I value integrity, a good attitude, and creating an inclusive, safe, and uplifting environment—for both patients and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN and Operations Manager
Whitefish, MT
10.2024 - Current
- Perform advanced aesthetic procedures including injections, IPL, ablative lasers, and several other medical aesthetic treatments with focus on patient safety, confidentiality, comfort, and results.
- Manage day-to-day clinical operations ensuring efficient workflow, product inventory, and compliance with industry standards.
- Led the redesign and optimization of the clinics website and implemented SEO strategies that significantly improved online visibility and patient inquiries.
- Provide mentorship and hands-on training for new team members in treatment protocols, clinic systems, and patient experience best practices.
- Serve as key liaison for patient coordination ensuring seamless communication, education, and retention through the patient relationship.
RN Hospice Case Manager
Kalispell, MT
02.2024 - 01.2025
- Provided compassionate, hands-on nursing care to patients in their home during their end of life journey to promote dignity, comfort, and quality of life.
- Educated patients and families on disease progression, symptom management, medication regimens, and end of life expectations to empower informed decision-making and reduce feelings of fear and anxiety.
- Managed complex medication regimens including pain control and symptom relief ensuring safe and effective use in alignment with palliative care best practices.
- Offered emotional support and therapeutic presence to patients and loved ones, building trusting relationships during highly sensitive and vulnerable times.
- Worked autonomously in the field while simultaneously maintaining close collaboration with all members of the interdisciplinary team to deliver holistic, patient-centered care.
- Accurately documented care and coordinated services to ensure timely interventions and continuity across all disciplines involved in the patient care journey.
Specialist
U.S. Army
01.2018 - 01.2024
- Served as commander on several successfully executed convoy missions throughout deployment (Operation Inherent Resolve, Kuwait) covering over 5,000 miles of foreign territory near combat zones.
- Held and maintained highest standards in US Army physical fitness and developed remedial physical training plans and coaching for soldiers throughout deployment.
- Served as cadre post-deployment to educate and train newly recruited soldiers on preparation for basic and military job training, and aided in creating and leading trainings.
RN Hospice Case Manager
Minnesota Hospice
Lakeville, MN
04.2022 - 11.2023
- Delivered high-quality, compassionate home-based nursing care to terminally ill patients- prioritizing comfort, dignity, and individualized support during end-of-life care.
- Developed and implemented personalized care plans in collaboration with patients, families, and the interdisciplinary team to ensure medical, emotional, and spiritual needs were met.
- Navigated complex and sensitive conversations with patients and families regarding prognosis and advance directives with empathy and professionalism.
- Provided ongoing medication education and symptom management guidance to patients and caregivers to improve quality of life and reduce hospitalizations.
- Fostered open communication within the care team, actively contributing clinical insights and coordinating services to ensure seamless, holistic care delivery.
- Maintained detailed documentation and collaborated with physicians, social workers, chaplains, and volunteers to support patient-centered care.
Education
Bachelor of Science - Nursing
Rasmussen College-Minnesota-Bloomington
Bloomington, MN03.2022
Skills
- End-of-life care
- EMR systems
- Discharge planning
- Wound care
- Nursing
- Critical thinking
- Patient care
- Leadership
- Care plans
- Medication, education and management
- Clinic operations
- Aesthetic treatments
- Interdisciplinary team collaboration
- Patient and family communication
- Time management
- Patient assessment
- Hands-on bedside nursing
- Basic life support
- Clinical judgment
- Compassion and empathy
- Geriatric care
Certification
- BLS Certification
- RN License (Montana)
- CPR Certification
- AED Certification
- Driver's License
Timeline
RN and Operations Manager
10.2024 - Current
RN Hospice Case Manager
02.2024 - 01.2025
RN Hospice Case Manager
Minnesota Hospice
04.2022 - 11.2023
Specialist
U.S. Army
01.2018 - 01.2024
Bachelor of Science - Nursing
Rasmussen College-Minnesota-Bloomington