Kim Lapolla
Whitefish
Summary
Compassionate and motivated RN/BSN with a diverse background in hospice care, aesthetic medicine, and clinical operations. Skilled in delivering both hands-on medical treatments and emotionally attuned patient support, with a deep commitment to patient-centered, holistic care. Known for bringing positivity, laughter, and a collaborative spirit into every team and patient interaction. I value integrity, a good attitude, and creating an inclusive, safe, and uplifting environment—for both patients and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN and Operations Manager
10.2024 - Current
- Perform advanced aesthetic procedures including injections, IPL, ablative lasers, and several other medical aesthetic treatments with focus on patient safety, confidentiality, comfort, and results.
- Manage day-to-day clinical operations ensuring efficient workflow, product inventory, and compliance with industry standards.
- Led the redesign and optimization of the clinics website and implemented SEO strategies that significantly improved online visibility and patient inquiries.
- Provide mentorship and hands-on training for new team members in treatment protocols, clinic systems, and patient experience best practices.
- Serve as key liaison for patient coordination ensuring seamless communication, education, and retention through the patient relationship.
RN Hospice Case Manager
02.2024 - 01.2025
- Provided compassionate, hands-on nursing care to patients in their home during their end of life journey to promote dignity, comfort, and quality of life.
- Educated patients and families on disease progression, symptom management, medication regimens, and end of life expectations to empower informed decision-making and reduce feelings of fear and anxiety.
- Managed complex medication regimens including pain control and symptom relief ensuring safe and effective use in alignment with palliative care best practices.
- Offered emotional support and therapeutic presence to patients and loved ones, building trusting relationships during highly sensitive and vulnerable times.
- Worked autonomously in the field while simultaneously maintaining close collaboration with all members of the interdisciplinary team to deliver holistic, patient-centered care.
- Accurately documented care and coordinated services to ensure timely interventions and continuity across all disciplines involved in the patient care journey.
Specialist
U.S. Army
01.2018 - 01.2024
- Served as commander on several successfully executed convoy missions throughout deployment (Operation Inherent Resolve, Kuwait) covering over 5,000 miles of foreign territory near combat zones.
- Held and maintained highest standards in US Army physical fitness and developed remedial physical training plans and coaching for soldiers throughout deployment.
- Served as cadre post-deployment to educate and train newly recruited soldiers on preparation for basic and military job training, and aided in creating and leading trainings.
RN Hospice Case Manager
Minnesota Hospice
04.2022 - 11.2023
- Delivered high-quality, compassionate home-based nursing care to terminally ill patients- prioritizing comfort, dignity, and individualized support during end-of-life care.
- Developed and implemented personalized care plans in collaboration with patients, families, and the interdisciplinary team to ensure medical, emotional, and spiritual needs were met.
- Navigated complex and sensitive conversations with patients and families regarding prognosis and advance directives with empathy and professionalism.
- Provided ongoing medication education and symptom management guidance to patients and caregivers to improve quality of life and reduce hospitalizations.
- Fostered open communication within the care team, actively contributing clinical insights and coordinating services to ensure seamless, holistic care delivery.
- Maintained detailed documentation and collaborated with physicians, social workers, chaplains, and volunteers to support patient-centered care.
Education
Bachelor of Science - Nursing
Rasmussen College-Minnesota-Bloomington
Bloomington, MN03.2022
Skills
- End-of-life care
- EMR systems
- Discharge planning
- Wound care
- Nursing
- Critical thinking
- Patient care
- Leadership
- Care plans
- Medication, education and management
- Clinic operations
- Aesthetic treatments
- Interdisciplinary team collaboration
- Patient and family communication
- Time management
- Patient assessment
- Hands-on bedside nursing
- Basic life support
- Clinical judgment
- Compassion and empathy
- Geriatric care
Certification
- BLS Certification
- RN License (Montana)
- CPR Certification
- AED Certification
- Driver's License
Timeline
RN and Operations Manager
10.2024 - Current
RN Hospice Case Manager
02.2024 - 01.2025
RN Hospice Case Manager
Minnesota Hospice
04.2022 - 11.2023
Specialist
U.S. Army
01.2018 - 01.2024
Bachelor of Science - Nursing
Rasmussen College-Minnesota-Bloomington
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