Summary
Overview
Work History
Education
Skills
Websites
Certification
Other
Timeline
Generic

Kim LaRegina

Somers,NY

Summary

Provide outstanding SAAS technical assistance and end user support to internal and external clients, as well as 24x7 worldwide weekend Global Support, seeking to expand my experience to a more client focused position.

Quality and effective customer service analyst Prioritize and troubleshoot issues to reach effective resolution Educate through knowledge creation and documentation Effective communicator; both written and verbal at various reporting levels Expertise with Hyperion and Oracle products General Accounting experience with analytical & reporting knowledge Technology Skills to include working knowledge of SQL, PostMan, Unix, Windows, MSOffice, MacOS Web Logic and HTML Willingness to learn and train as industry evolves

Overview

35
35
years of professional experience
1
1
Certification

Work History

Principal Technical Support Engineer

Oracle USA
Stamford, CT
06.2006 - 09.2025
  • Delivered post-sales support to the Oracle customer base related to the Strategic Finance and Profitability and Cost Management Products both on premise and SAAS cloud applications.
  • Liaised with development as Strategic Finance Global Lead engineer to address escalations, outstanding issues, and upcoming releases.
  • Owned and resolved problems and managed customer expectations throughout the Service Request lifecycle in accordance with global standards.
  • Worked towards, adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, etc.)
  • Confirmed and logged product defects through its replication and verification utilizing virtualization.
  • Operated in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.
  • Developed documentation, provided training and supported to team members.
  • Provided cloud support for Profitability and Cost Management Cloud Services and Strategic Modeling Cloud.
  • Participated in proactive knowledge activities by developing and managing content.
  • Operated within Oracle business processes and procedures.
  • Responded and resolved customer issues within key performance Indicator targets while collaborating with necessary teams.
  • Supported ERP’s Higher Education Student Financial Planning Cloud product as of 11/01/22.

Hyperion Financial Management Administrator

Terex Corporation
Westport, CT
06.2005 - 05.2006
  • Managed Finance's role in the design, development and overall operation of the company's financial consolidation and reporting system.
  • Lead major changes to systems including coordinating end-user security.
  • Ensured controls related to HFM application function in accordance with requirements established as part of Sarbanes-Oxley efforts.
  • Provided documentation of system changes and supported periodic testing of control effectiveness.
  • Identified and assessed new developments in the area of financial consolidation and reporting software.
  • Worked with corporate and field finance staff to identify process improvements related to the HFM system and close process.
  • Helped the user community to identify and enhance their use of the financial consolidation and reporting system.
  • Maintained and updated scripts, formulas, business rules and Hyperion Reports to optimize efficiency and ensure data quality.
  • Provided ongoing maintenance of the existing system and support during monthly and quarterly close process.

Senior Technical Support Analyst

Hyperion Solutions
Stamford, CT
05.1998 - 06.2005
  • Tested various issues and send Product Modification Requests through the proper channels for patching serious and fatal software bugs.
  • Created Sybase SQL scripts to resolve client issues through the use of database analytical tools.
  • Worked within a team environment; and help train peers and instruct clients on functional product aspects.
  • Promoted from Technical Support Analyst in 05/01/00.
  • Developed and applied IT solutions to support medium to large sized corporate clients on Hyperion Financial Management, Hyperion Reports and Hyperion Strategic Finance.
  • Leveraged support of Essbase Hyperion Olap and Hyperion Reporting, and created and tested client applications and databases for reported issues in various software versions and patch levels on different operating systems.

Implementation Consultant

SQL Financials
Suwanee, GA
01.1998 - 05.1998

Customer Service Coordinator

Kraft Foods International
Rye Brook, NY
11.1996 - 01.1998

Senior Accountant

Thomson Newspapers Corporation
Stamford, CT
09.1994 - 11.1996

Staff Accountant

International Masters Publishers, Inc
Stamford, CT
01.1994 - 09.1994

Staff Accountant

National Economic Research Associates, Inc.
White Plains, NY
06.1990 - 01.1994

Education

MBA - Marketing Management

Pace University

BBA - Public Accounting

Pace University

Skills

  • Customer service analysis
  • Issue prioritization
  • Troubleshooting
  • Knowledge creation
  • Documentation
  • Effective communication
  • Hyperion
  • Oracle products
  • General accounting
  • Analytical skills
  • Reporting knowledge
  • SQL
  • PostMan
  • Unix
  • Windows
  • MSOffice
  • MacOS
  • Web Logic
  • HTML
  • Willingness to learn
  • Training

Websites

Certification

  • OCI Certified Associate 2023
  • Windows 2000 Certified Desktop User I

Other

  • Quick Books Proadvisor and Payroll Certification
  • NYS Real Estate Salesperson
  • Certified Spinning Instructor

Timeline

Principal Technical Support Engineer

Oracle USA
06.2006 - 09.2025

Hyperion Financial Management Administrator

Terex Corporation
06.2005 - 05.2006

Senior Technical Support Analyst

Hyperion Solutions
05.1998 - 06.2005

Implementation Consultant

SQL Financials
01.1998 - 05.1998

Customer Service Coordinator

Kraft Foods International
11.1996 - 01.1998

Senior Accountant

Thomson Newspapers Corporation
09.1994 - 11.1996

Staff Accountant

International Masters Publishers, Inc
01.1994 - 09.1994

Staff Accountant

National Economic Research Associates, Inc.
06.1990 - 01.1994

MBA - Marketing Management

Pace University

BBA - Public Accounting

Pace University

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Kim LaRegina