Kim Lawrence
DFPS
Poolville,TX
14
years of professional experience
Detail-oriented professional with extensive experience in systems analysis and investigative roles. Skilled in enhancing user experience and conducting thorough system audits. Committed to fostering team development through effective training and mentorship.
Work History
Systems Analyst II
6 Years 1 Month- Analyzed system requirements to identify and resolve technical issues efficiently.
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Led training sessions for staff on new systems, ensuring smooth transitions and increased proficiency.
- Conducted regular system audits to assess performance and recommend necessary upgrades or changes.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Collaborated with cross-functional teams to gather user feedback and incorporate it into system enhancements.
CPI Investigator
11 Years 1 Month- Conducted thorough investigations into allegations of abuse and neglect, ensuring compliance with state regulations.
- Collaborated with law enforcement and legal representatives to gather evidence and coordinate case strategies.
- Developed detailed reports outlining findings and recommendations for intervention based on investigative outcomes.
- Mentored junior investigators, providing guidance on case management and investigative techniques to enhance team performance.
- Trained staff on new protocols for data collection and evidence handling to ensure adherence to best practices.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Testified in court during proceedings and trials.
- Carefully documented statements, observations, and evidentiary materials.
- Facilitated training sessions for junior investigators, elevating overall departmental skill levels and investigative techniques.
Hostess
2 Years- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen and waitstaff to coordinate timely food service.
- Monitored dining area for cleanliness and ambiance, fostering a welcoming environment..
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience..
- Handled guest inquiries and concerns efficiently, enhancing satisfaction levels.
Billing Specialist
3 Years- Coordinated invoice generation and distribution for timely revenue collection.
- Managed billing processes ensuring accuracy and compliance with company policies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Education
High School Diploma
Bachelor of Social Work - Social Work
Associate of Arts - General Studies
Skills
Systems analysis
User requirements
User acceptance testing
System integration
Data analysis
Technical documentation
Data warehousing
Network administration
Multitasking
Organizational skills
Excellent communication
Timeline
Systems Analyst II
DFPS
08.2020 - CurrentRead More
CPI Investigator
DFPS
08.2015 - CurrentRead More
Hostess
Red Lobster Restaurant
05.2014 - 05.2016Read More
Billing Specialist
Fedex Freight
09.2012 - 09.2015Read More
Texas Womans University
Bachelor of Social Work from Social Work
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Haltom High School
High School Diploma
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Tarrant County College
Associate of Arts from General Studies
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