Kim Leonard
Bryan,TX
Summary
15+ years experience delivering excellent customer service. Remote outbound call center experience. Great phone etiquette. Provided services in a caretaker capacity, ensuring comfort for elderly clients, allowing them to remain in their homes rather than residing in an assisted living facility or skilled nursing facility. Strong communication & organizational skills. Works great alone or with others. Motivated self starter, likable, friendly, compassionate with a true desire to help others. Proficient in Microsoft Office
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Product Demonstrator
Custom Demo Services(CDS) inside Costco Warehouse
College Station, Texas
01.2026 - Current
- Demonstrated products effectively to customers in Costco Warehouse.
- Engaged customers by answering questions and providing product information.
- Set up and maintained product displays to attract customer interest.
Communication Specialist II
MDS Comminications- Remote
11.2025 - Current
- Managed high volume of outbound calls for non-profit organizations, enhancing donor engagement for Special Olympics, Red Cross, Mercy Ships, and others.
- Delivered tailored messages to prospective and current donors about campaigns, fostering donor relationships through effective communication.
- Maintained professional interactions with diverse audiences in fully remote environment, ensuring clarity and understanding.
- Documented call outcomes accurately in company system
Customer Service Representative
Uhaul Moving & Storage
College Station, Texas
02.2024 - 11.2025
- Delivered exceptional customer support via phone and in-person, enhancing customer satisfaction
- Resolved customer inquiries and complaints efficiently and professionally.
- Coordinated rental agreements and processed transactions, ensuring accuracy and timely service.
- Executed maintenance on moving vans & trailers post-rental, ensuring equipment cleanliness and safety for subsequent customers
Caretaker/Companion
Self-employeed
Bryan, TX
03.2020 - 12.2023
- Assisted elderly & disabled clients in their homes providing help with daily hygiene, meal prep & cooking, shopping, transportation to medical visits & other various outings
- Provided companionship through playing games, working puzzles, watching TV & movies or just spending time talking with clients daily
- Assisted with medication & other small medical needs
- Maintained a clean & well organized setting including laundry service
Customer Service Representative
Walgreens
Bryan, TX
01.2015 - 10.2019
- Assisted customers in the cosmetic department while shopping
- Provided cashier service within the cosmetic department as well we back up cashier services to front cashiers when needed
- Maintained sales items in the department by building displays, updating front shelves & counter displays & keeping merchandise clean & well stocked
Education
Associate of Science - Social Sciences
Blinn College
Brenham, TX 08.2009 - 05.2011
Timeline
Product Demonstrator
Custom Demo Services(CDS) inside Costco Warehouse
01.2026 - Current
Communication Specialist II
MDS Comminications- Remote
11.2025 - Current
Customer Service Representative
Uhaul Moving & Storage
02.2024 - 11.2025
Caretaker/Companion
Self-employeed
03.2020 - 12.2023
Customer Service Representative
Walgreens
01.2015 - 10.2019
Associate of Science - Social Sciences
Blinn College
08.2009 - 05.2011