KIM LETTLEY
NYC DEPARTMENT OF TRANSPORTATION
New York,NY
1
Language
1
Certification
22
years of professional experience
Dedicated and service-oriented professional Assistant Director with solid proficiency in coordinating and implementing community outreach programs. Key skills include knowledge of collaborating with diverse communities and New York City Agencies. Expertise in developing public education and information materials, presentations and displays. Organize and manage outreach events, information sessions and meetings. Familiar with working with communications and marketing personnel to develop marketing plans. Adept at identifying, establishing and maintaining relationships with referral resources. Armed with excellent public speaking, oral and written communication skills; proficient in French.
Work History
Assistant Director
14 Years 7 Months- Coordinate the annual Car Fee Earth Day and Summer Streets for DOT by searching, ordering, approving, and negotiating with vendors. Corresponded with event consultants to obtain table space, planned event schedules for multiple venues, and provided daily, weekly, and bi-weekly progress reports to upper management, along with after-event highlight reports.
- Lerd strategic initiatives to enhance transportation safety and efficiency across multiple city projects.
- Collaborate with cross-functional teams to develop and implement innovative transportation solutions.
- Manage project timelines and resources, ensuring alignment with departmental goals and compliance standards.
- Directe staff training programs focused on best practices in urban transportation management.
- Analyze data trends to inform decision-making on infrastructure improvements and service enhancements.
- Manage stakeholder engagement processes, fostering partnerships with community organizations and local businesses.
OFFICE ASSITANT
4 Months- Inputted data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Account Executive
1 Year 1 MonthREGISTERED REPRESENTATIVE
3 Years 5 MonthsEducation
- Public Administration
- Earned 66 Credits
- Concentration in Urban Studies; coursework in Education and Liberal Arts
- Concentration in Business Administration
Expected Date of Graduation
Skills
Manage Agency Response Tracking System
Staff management
Creative direction
Strategic planning
Data analysis
Accomplishments
- Promoted to Assistant Director - 2026
- Obtained qualifying score of 100; Administrative Manager Civil Service Exam - 2021
- Obtained qualifying score of 100; Principal Administrative Associate Civil Service Exam - 2020
- Recognized at “Service Above and Beyond the Call of Duty Ceremonies” - 2018 and 2026
- Appointed Borough Commissioner Liaison for the Sidewalk Program
- Awarded five Excellent Customer Service awards from 2013 to 2017.
- Earned distinction by acquiring three Employee Recognition awards from 2015 to 2017.
- Drove initiatives in improving Sidewalk Program Violation’s filing system and consolidating content to optimize filing capacity, which resulted in decreasing supply costs by 50%.
- Successfully increased filing capacity by 20% by arranging violation reports.
Certification
- Management Skills for New Managers & Supervisors Training , Dale Carnegie - 2026
- Supervisor Certificate Program Training, New York City DOT - 2019
Languages
French
Limited Working
Timeline
Assistant Director
NYC DEPARTMENT OF TRANSPORTATION
03.2012 - CurrentRead More
OFFICE ASSITANT
NEW YORK CITY DEPARTMENT OF EDUCATION
10.2010 - 02.2011Read More
Account Executive
CENTRAL BUSINESS SOLUTIONS
05.2008 - 06.2009Read More
REGISTERED REPRESENTATIVE
NEW YORK LIFE INSURANCE
06.2004 - 11.2007Read More
UNITED STATES INSTITUTE OF LANGUAGE AND CLERICAL STUDIES (USILACS)
from Concentration in Business Administration
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CITY COLLEGE OF NEW YORK
from Public Administration
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