Kim Luckinbill
Cleveland
Summary
Retail professional with proven leadership in team management and customer relationship development. Expertise in visual merchandising and sales strategies that drive customer satisfaction and improve store performance. Recognized for enhancing overall shopping experiences through effective operational practices.
Overview
9
9
years of professional experience
Work History
Co-Manager
Hobby Lobby
Bartlesville
10.2024 - Current
- Oversaw daily operations, including shift scheduling, task assignment, and progress evaluation.
- Trained new team members on customer service standards and store policies.
- Recruited staff through job postings, interviews, and reference checks.
Store Manager
HAC, Inc dba Homeland Grocery Stores
Ponca City
08.2017 - 10.2024
- Oversaw daily store operations to ensure adherence to company policies and optimize workflow.
- Trained and supervised staff on customer service excellence and product knowledge.
- Managed inventory control and coordinated stock replenishment to maintain product availability.
- Resolved customer inquiries and complaints promptly to boost satisfaction levels.
- Collaborated with team members to implement effective sales strategies for enhanced performance.
- Recruited, trained, and mentored new employees to maintain high service quality.
- Developed promotional displays and upheld visual merchandising standards.
- Monitored financial records to maintain expense control within budget parameters.
Education
Bachelor of Science - Vocational-Technical Education
Pittsburg State University
Pittsburg, KS05-2010
Skills
- Sales strategy
- Customer relationship management
- Inventory management
- Store layout optimization
- Employee training
- Team leadership
Affiliations
- Priesthood Motorcycle Ministry
- Various crafting hobbies
- Pet parent to 3 dogs and 1 bird
Accomplishments
- 3 time Deans honor roll at Pittsburg State University
- Excellence award for exceeding store sales by over $100k
Timeline
Co-Manager
Hobby Lobby
10.2024 - Current
Store Manager
HAC, Inc dba Homeland Grocery Stores
08.2017 - 10.2024
Bachelor of Science - Vocational-Technical Education
Pittsburg State University