Kim Malott
Three Forks,MT
Summary
Dedicated professional with a proven track record at Hyalite Family Dentistry, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in insurance verification and billing, coupled with strong team collaboration skills, significantly improved billing accuracy and fostered positive patient experiences.
Overview
20
20
years of professional experience
Work History
Dental Receptionist
Hyalite Family Dentistry
08.2021 - Current
- Answered phone calls and emails
- Provided excellent customer service by addressing patient inquiries via phone, email, or in-person interactions.
- Provided positive experiences and build patient trust.
- Communicated with insurance companies
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental
- Discussing treatment costs or past-due account balances with patients.
- Patient satisfaction by managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated between dentists, dental assistants, and patients
- Promoted a positive work environment by having positive relationships with coworkers
- Greeted patients to determine needs, check appointments
Accounts Receivable Clerk
Gallatin Valley Surgical Arts
10.2020 - 06.2021
- Prepared and mailed invoices to customers, processed payments
- Submitted cash and check deposits and generated cash receipts to record.
- Prepared billing statements
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Dental Receptionist
Hyalite Family Dentistry
07.2004 - 10.2020
- Answered phone calls and emails
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies
- Maintained a clean and welcoming reception area for patients.
- Discussed treatment costs or past-due account balances with patients.
Education
Diploma - Tourism And Travel Management
SST Travel School
Scottsdale, AZ09.1987
High School Diploma -
Bozeman Senior High School
Bozeman, MT06.1984
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Insurance Billing
- Patient Services
- HIPAA Compliance
Timeline
Dental Receptionist
Hyalite Family Dentistry
08.2021 - Current
Accounts Receivable Clerk
Gallatin Valley Surgical Arts
10.2020 - 06.2021
Dental Receptionist
Hyalite Family Dentistry
07.2004 - 10.2020
Diploma - Tourism And Travel Management
SST Travel School
High School Diploma -
Bozeman Senior High School
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