Kim McQueen
Sales Manager
LINCOLNTON,NORTH CAROLINA
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
Work History
Sales Manager
Super-Sod
Fort Mill, SC
11.2020 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 40 people, stepping in to support employees and deliver smooth sales processes for clients.
Administrative Assistant
Palmetto Supreme Organic Compost
McConnells, SC
10.2011 - 11.2020
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Served as corporate liaison between finance, IT and marketing departments.
- Processed client rebate reconciliation, reporting and check requests.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Patient Representative
Charlotte Eye Ear Nose & Throat Associates, P.A.
Charlotte, NC
07.2015 - 12.2016
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients’ eligibility and claims status with insurance agencies.
- Determined prior authorizations for medication and outpatient procedures.
- Pre-certified medical and radiology procedures and surgeries.
- Researched questions and concerns from providers and provided detailed responses.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
Education
Bachelor of Arts - Psychology
Gardner-Webb University
Boiling Springs, NC1988
Skills
- Exceptional communication skills
- Creative problem solver
- Strong client relations
- Strategic sales knowledge
- Quick learner
- Training development aptitude
- Customer Service and Assistance
- Verbal and Written Communication
- Persuasive negotiator
- Overcoming Objections
Timeline
Sales Manager
Super-Sod
11.2020 - Current
Patient Representative
Charlotte Eye Ear Nose & Throat Associates, P.A.
07.2015 - 12.2016
Administrative Assistant
Palmetto Supreme Organic Compost
10.2011 - 11.2020
Bachelor of Arts - Psychology
Gardner-Webb University
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