Hi, I’m
Kim McQueen
Rock Hill,SC
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
years of professional experience
Work History
Super-Sod
Sales Manager
2020.11 - Current (3 years & 10 months)
Job overview
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 40 people, stepping in to support employees and deliver smooth sales processes for clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Palmetto Supreme Organic Compost
Administrative Assistant
2011.10 - 2020.11 (9 years & 1 month)
Job overview
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Served as corporate liaison between finance, IT and marketing departments.
- Processed client rebate reconciliation, reporting and check requests.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Charlotte Eye Ear Nose & Throat Associates, P.A.
Patient Representative
2015.07 - 2016.12 (1 year & 5 months)
Job overview
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients’ eligibility and claims status with insurance agencies.
- Determined prior authorizations for medication and outpatient procedures.
- Pre-certified medical and radiology procedures and surgeries.
- Researched questions and concerns from providers and provided detailed responses.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
Education
Gardner-Webb University , Boiling Springs, NC
Bachelor of Arts from Psychology
1988
Skills
- Exceptional communication skills
- Creative problem solver
- Strong client relations
- Strategic sales knowledge
- Quick learner
- Training development aptitude
- Customer Service and Assistance
- Verbal and Written Communication
- Persuasive negotiator
- Overcoming Objections
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Super-Sod
2020.11 - Current (3 years & 10 months)
Patient Representative
Charlotte Eye Ear Nose & Throat Associates, P.A.
2015.07 - 2016.12 (1 year & 5 months)
Administrative Assistant
Palmetto Supreme Organic Compost
2011.10 - 2020.11 (9 years & 1 month)
Gardner-Webb University
Bachelor of Arts from Psychology
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