Kim Metschke
Elkhorn,NE
Summary
Dynamic Customer Service Representative with proven expertise at Alps South Corporation, excelling in conflict resolution and customer relations. Demonstrated ability to enhance customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and maintaining professionalism in high-pressure situations, ensuring exceptional customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alps South Corporation
05.2004 - 12.2008
- Handled challenging situations effectively, sustaining professionalism throughout.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Take orders and followed up with customers and clients.
- Complete sale reports for sales department
Education
Communications -
Saint Petersburg College
Clearwater, FL06.1996
Diploma -
Countryside High School
Clearwater, FL06.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Administrative support
- Quality control
- Clerical support
- Filing
- Product sales
- Assertiveness
- Account management
- Office equipment proficiency
- Product promotion
- Quality assurance controls
Timeline
Customer Service Representative
Alps South Corporation
05.2004 - 12.2008
Communications -
Saint Petersburg College
Diploma -
Countryside High School
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