Kim Meys
Shirley,NY
Summary
Detail-oriented office assistant with expertise in patient scheduling and records management. Committed to enhancing patient satisfaction through streamlined operations and effective communication.
Overview
2026
2026
years of professional experience
Work History
Office Assistant
Nyu Langone
New York, NY
11.2024 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Processed patient intake forms and verified insurance information promptly.
- Coordinated communication between patients and healthcare providers effectively.
- Supported front desk operations, enhancing patient flow and satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Use EPIC to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Department Manager
Stop and Shop Supermarket
Hampton Bays, NY
2007 - 2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices for customer service and product handling.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjusting store displays to enhance customer engagement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Coordinated scheduling and staffing to meet business needs while maintaining employee morale.
Education
High School Diploma -
William Floyd
Mastic Beach, NYAssociate of Arts - Medical Office Administration
Hunter Business School
Medford, NY08-2024
Timeline
Office Assistant
Nyu Langone
11.2024 - Current
Department Manager
Stop and Shop Supermarket
2007 - 2024
High School Diploma -
William Floyd
Associate of Arts - Medical Office Administration
Hunter Business School