Rachel Carrasco
Odessa,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Office Assistant
Express Nursing Home Health
08.2021 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Janitorial Worker
West Texas Food Bank
08.2017 - 08.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Helped out in food distributions and helped in packaging food boxes.
- Swept hard surface floors using broom or push broom dust mop.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, took out trashes, cleaning windows and dusting.
- Sanitized break area kitchen counters, tables and sinks.
- Dusted surfaces, ledges, fixtures and furniture.
- Wiped light switches, switch plates, door knobs, door frames and door jambs.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
Pre-burial Insurance Sales Agent
American Heritage Crematory And Funeral Home
05.2014 - 01.2016
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold Pre-need insurance contracts and cemetery plots.
- Quoted and calculated premium rates for policies, using rate book and calculator.
- Handled approximately 25 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Receptionist
Nurses Unlimited
03.2009 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Odessa High School
Odessa, TX06.1993
Skills
- Opening and Closing Procedures
- Customer Service
- Clerical Support
- Telephone Reception
- Valid Driver's License
- Mail Sorting and Distribution
- Office Supplies and Inventory
- Call Transfers
- Running Errands
- Multi-Line Phone Proficiency
- Information Confidentiality
- Time Management
Refrences
Myra Salazar (432)290-4820
Joey Ruiz (432)528-8020
Gracy Tarin (432)978-4064
Valencia Loud (432)530-1956
Timeline
Office Assistant
Express Nursing Home Health
08.2021 - Current
Janitorial Worker
West Texas Food Bank
08.2017 - 08.2021
Pre-burial Insurance Sales Agent
American Heritage Crematory And Funeral Home
05.2014 - 01.2016
Receptionist
Nurses Unlimited
03.2009 - 05.2011
High School Diploma -
Odessa High School
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