KIM M. MARTYN
Eppendorf, Inc
Zephyrhills,FL
11
years of professional experience
Dynamic individual with hands-on experience in Customer Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Senior Order Management Specialist
10 Months- Exhibited personal responsibility through proactive engagement in tasks and projects.
- Maintained productivity in fast-paced environments to support team goals.
- Balanced teamwork and independent work to achieve project objectives.
- Learned new processes quickly to adapt to changing work situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Master Data Specialist
1 Year 9 Months- Ensure data quality, compliance and consistency of master data across business systems
- Coordinated setup, validation, and periodic maintenance of material and finished products master data
- Executed bulk data updates to ensure accuracy and consistency in master data management.
- Collaborated with business units and process experts to resolve master data issues, enhancing data accuracy
- Ensured data quality, compliance, and consistency of master data across business systems, supporting informed decision-making
- Supported the business with procedures, submitted incidents and change requests.
Master Planner
1 Year 9 Months- Created and maintained master production schedule (MPS) for assigned products, optimizing customer service and global inventory levels
- Used SAP (SNP/APO tools) output based on global forecasts, calculated, processed and released the master production schedule monthly to the responsible Technology Center
- Order Fulfillment point contact for all commitments related to MPS
- Helped support end of production and discontinuation processes for Bioprocess products upon general direction from management
- Help support end of production and discontinuation processes for Bioprocess products upon general direction from management
- Provide leadership and support to other planners on the team
- Improved customer satisfaction levels with efficient order fulfillment and timely delivery of products.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Planner-HQ Support
2 Years 6 Months- Reviewed open sales orders to ensure commitment accuracy and enhance customer satisfaction
- Reviewed open requirements, monitored internal and external vendor performance, and expedited processes.
- Conveyed and resolved delivery, quality, or pricing issues with vendors promptly to maintain service standards
- Assure that orders are entered into and updated with the computer system in an accurate and timely manner, and that all order information is complete, and that requirements are clearly defined.
- Analyzed and adjusted inventory levels to align with changes in lead times. to coincide with lead time changes
Customer Support Representative
4 Years 4 Months- Provided customer support to specific international customers.
- Responsible for customer support to specific international customers
- Handled phone calls and emails from customers regarding order tracking and inquiries, facilitating prompt communication
- Entering orders into SAP and following up to create deliveries
- Tracked open order reports and submitted weekly updates to customers, enhancing transparency and customer satisfaction
- Aided the finance team in managing accounting receivable open invoices.
Education
High School Diploma
Skills
SAP/ERP
Problem-solving
Excel
Microsoft Office
Word
Customer service
Teamwork and collaboration
Multitasking
Written communication
Timeline
Senior Order Management Specialist
Eppendorf, Inc
10.2025 - CurrentRead More
Master Data Specialist
Eppendorf, Inc.
01.2024 - 10.2025Read More
Master Planner
Eppendorf, Inc.
01.2024 - 10.2025Read More
Planner-HQ Support
Eppendorf, Inc.
07.2019 - 01.2022Read More
Customer Support Representative
Eppendorf, Inc.
03.2015 - 07.2019Read More
Chicopee High School
High School Diploma
Read More