Kim Montoya-Cisneros
Cheyenne
Summary
Managed daily operations encompassing staff oversight, sales, inventory control, and accounting functions. Addressed customer complaints effectively to uphold business reputation, while fostering long-term relationships through exceptional service and engagement. Acted as a third-party appliance installer, providing clients with detailed information on promotions and product features to facilitate informed purchasing decisions. Delivered customer training on appliance usage post-installation, contributing to enhanced customer satisfaction and loyalty.
Overview
29
29
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
D&C Home Service LLC
Cheyenne, Wy
03/31/2 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues. 3rd party appliance installer for Lowes Home Improvement her in Cheyenne and Northern Colorado.
Overnight Manager
Lowes Home Improvement
Cheyenne
2022.02 - 2023.01
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Hired team members and trained in collaborative team environment.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Developed strategies for improving team productivity and efficiency through effective communication techniques.
- Ensured accurate documentation of inventory levels in accordance with company requirements.
- Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
- Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
Appliance Specialist Sales
Lowe's Home improvement
Cheyenne
2010.03 - 2023.02
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Shared information on product features for various items to help customers make correct buying decisions.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Provided customer training on proper use of new appliances after installation.
Department Manager
LOWE'S HOME IMPROVEMENT
Lakewood, CO
2016.04 - 2022.02
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Night Crew Foreman
Kingsoopers
DENVER, CO
1997.02 - 2021.01
- Troubleshot equipment problems and completed repairs and maintenance actions.
- Helped manage project budgets by tracking time and expenses.
- Reached out to suppliers to resolve materials issues and maintain schedules.
- Managed hiring and training of crew members for projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Optimized supply levels to keep stock within ideal parameters for expected needs. Also made sure freight trucks were unloaded and stocking crew knew the nights stocking goals.
Education
Vocational-Technical Education
Community College of Denver
Denver, CO 1995.07 - 1997.07
GED
Denver, COSkills
- Inventory management
- Sales strategy
- Customer engagement
- Staff training
- Relationship building
- Staff recruitment
- Product knowledge
- Revenue generation
- Payroll processing
- Operations management
Certification
Forklift Certificate
Timeline
Overnight Manager
Lowes Home Improvement
2022.02 - 2023.01
Department Manager
LOWE'S HOME IMPROVEMENT
2016.04 - 2022.02
Appliance Specialist Sales
Lowe's Home improvement
2010.03 - 2023.02
Night Crew Foreman
Kingsoopers
1997.02 - 2021.01
Vocational-Technical Education
Community College of Denver
1995.07 - 1997.07
GED
Owner/Operator
D&C Home Service LLC
03/31/2 - Current