Kim Moore
Sarasota,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
7-Eleven, Inc
Sarasota, FL
10.2014 - Current
- Recruit, train, and develop staff for 2 locations
- Ensure sufficient staffing levels to meet the needs of the franchisees guests
- Develop strong vendor relations
- Maintain a clean, properly stocked and merchandised store
- Maximize sales and profits through effective merchandising strategies and targeted promotions
- Manage and maintain proper inventory levels and controls
- Coach, counsel, and promote a safe environment for staff and guests
- Interacted well with customers to build connections and nurture relationships.
Senior Shift Leader, Safety Lead
Sunoco, Inc
Sarasota, FL
10.2011 - 10.2013
- Prioritized tasks effectively, ensuring timely completion of projects while meeting quality standards.
- Enhanced employee performance with regular coaching sessions and constructive feedback.
- Created a safe workplace by enforcing safety protocols and conducting regular inspections of equipment and facilities
Assistant Manager
Applebees Bar & Grill
Sarasota, FL
01.1998 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff management
- Relationship building
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Labor cost controls
- Performance improvement
- Vendor relationships
Timeline
General Manager
7-Eleven, Inc
10.2014 - Current
Senior Shift Leader, Safety Lead
Sunoco, Inc
10.2011 - 10.2013
Assistant Manager
Applebees Bar & Grill
01.1998 - 01.2009
Associate of Arts - Criminal Justice
University of Phoenix