Summary
Overview
Work History
Education
Skills
Timeline
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Kim Musgrove

Kim Musgrove

Bowling Green,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Swiss Colony
11.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Meat Cutter

Kroger
07.2003 - 06.2013
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.

Education

Diploma -

Hannibal High School
Hannibal, MO
05.1992

Skills

  • Fleet Dispatching
  • Microsoft Excel
  • Microsoft PowerPoint
  • Report Transcription
  • Active Listening
  • Customer Relations

Timeline

Customer Service Representative

Swiss Colony
11.2018 - Current

Meat Cutter

Kroger
07.2003 - 06.2013

Diploma -

Hannibal High School

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Kim Musgrove