Kim Nelson
Business & Client Relations Professional
High Point,NC
Summary
Dynamic leader and analytical problem-solver adept in enhancing client satisfaction and streamlining operations. Excelled in team building and business planning, with talents for optimizing productivity, operations efficiency and business success service quality across various environments. Skilled in client relations and training, consistently improving team performance and customer service excellence. Highly dependable, ethical and reliable professional that blends advanced organizational, technical and business acumen.
Overview
16
16
years of professional experience
Work History
Catering Supervisor/Waitstaff
Pepper Moon Catering
Greensboro, NC
10.2023 - Current
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Supervised set up of banquet food stations in multiple food areas and implemented creative presentation strategies that showcased the appealing visual aspects of our dishes while maintaining taste quality.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Monitored food inventory and supplies to prevent waste.
Virtual Card Processor
Bill Dot Com
Remote Position- North Carolina
08.2022 - 12.2022
- Process virtual credit card payments via outbound calls and web portals.
- Enter payment details into proprietary spreadsheets and Quick Base while effectively using various software applications.
- Collect required client billing information and process virtual credit card payments, ensuring accurate and timely payment delivery.
- Troubleshoot payment issues by utilizing all resources available.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Sr Reservation Sales Agent
Sabre Hospitality Solutions
Remote- North Carolina
04.2022 - 08.2022
- Assisted guests in selecting suitable accomodations for various luxury boutique hotels.
- Utilized various software systems for efficient reservation processing and data management.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
Intake Coordinator
Pro Health Pharmacy Solutions
Maitland, FL
06.2019 - 03.2020
- Completed pharmaceutical consultation and intake assessment for contracted hospital systems throughout the United States.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Provided proactive coordination of patient care and patient education of home infusion pharmaceutical services.
- Facilitated smooth transitions for patients from hospital to home care by collaborating with case managers, doctors, nurses, and family members.
- Coordinated follow up to patient care which includes staffing for nursing, data entry, ICD-10 codes and familiarity with medical diagnoses interpreted from patient chart
- Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
Event Manager/Owner
Klassi Affairs By Kim/KFamCo
Houston, TX & Central FL
09.2008 - 03.2020
- Collaborated closely with clients to create customized personal and corporate events tailored specifically to their needs.
- Assisted clients in achieving their desired event objectives through thorough research, planning, execution strategies and by closely monitoring budgets and timelines.
- Brainstormed and implemented creative event concepts and themes.
- Analyzed event costs to identify areas of improvement and cost savings.
- Assisted with vendor selection for event services and reviewed and/ or negotiated client contracts to ensure best rates and services were provided.
- Provided onsite assistance with event set up. Created detailed timelines and coordinated all vendor activities to ensure event timeline objectives were met.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Improved overall event planning process by consistently analyzing post-event feedback and implementing necessary changes.
- Delivered exceptional customer service, forging strong relationships with clients for future collaboration opportunities.
Tax Office Manager ( Seasonal)
Whitfield Consulting
Orlando, FL
06.2013 - 06.2019
- Prepared and reviewed corporate, partnership, individual, estate and trust tax returns. Tax preparation included all forms, schedules, extensions, amendments, and ITINS.
- Consulted on advanced tax issues and IRS audits.
- Successfully processed & transmitted over 300 returns to the IRS.
- Facilitated the implementation of new tax strategies for clients, staying up-to-date on changing legislation and identifying opportunities for savings.
- Performed general office duties and provided customer relation calls to follow-up on business services and improved overall tax office efficiency by streamlining processes and implementing new software solutions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Quality Assurance & Training Specialist
Sabre Hospitality Solutions
Orlando, FL
07.2014 - 08.2017
- Conducted remote and side by side monitoring of 200 plus reservation sales agent calls per month for a dedicated team of 25 agents.
- Audited calls to ensure voice quality, product knowledge,client compliance and sales objectives were met.
- Provided feedback, coached under performing agents and developed action plans to assist agents in meeting and/or exceeding organizational standard of 90% .
- Spearheaded and facilitated onboarding training and updates to existing training and materials to maintain relevance with industry best practices and evolving organizational needs.
- Developed customized training materials including presentations, job aids, classroom and online training materials to meet program needs
- Analyzed and evaluated training effectiveness and program outcomes.
- Consistently cited for increased team development and overall ability to mentor agents and staff.
Tax Process Specialist
PricewaterhouseCoopers, PWC
Tampa, FL
10.2011 - 06.2013
- Prepared and reviewed corporate, partnership, individual, estate and trust tax returns, with an emphasis on multi state corporate and individual partner level returns.
- Organized legal and financial tax documents, to include review of all financial documents and spreadsheets and prepared annual quarterly estimates.
- Interfaced with practice office to ensure client federal, state and international compliance, through knowledge of US income tax laws, IRS guidelines and policies.
- Provided advisory assistance in annual auditing of client end of year financial statements and confirmation of account balances.
- Managed multiple projects simultaneously while maintaining high-quality work standards under tight deadlines.
- Mentored junior team members by sharing expertise in specialized areas of taxation practice.
- Selected from amongst peers as a federal reviewer for the Federal OCC regulated Independent Foreclosure Review project. Reviewed multi state mortgage, bank and court documents to ensure compliance of federally regulated foreclosure procedures.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO 05.2001 -
Associate of Applied Science - Hospitality Management
Lone Star College System
Spring, TX 05.2001 -
Skills
Team Building and Leadership
Client Relations
Business Planning
Team Building and Leadership
Additional Information
US Army Veteran
Adjutant General Corps - HR Specialist
Rank: Corporal
6 years of Service
Timeline
Catering Supervisor/Waitstaff
Pepper Moon Catering
10.2023 - Current
Virtual Card Processor
Bill Dot Com
08.2022 - 12.2022
Sr Reservation Sales Agent
Sabre Hospitality Solutions
04.2022 - 08.2022
Intake Coordinator
Pro Health Pharmacy Solutions
06.2019 - 03.2020
Quality Assurance & Training Specialist
Sabre Hospitality Solutions
07.2014 - 08.2017
Tax Office Manager ( Seasonal)
Whitfield Consulting
06.2013 - 06.2019
Tax Process Specialist
PricewaterhouseCoopers, PWC
10.2011 - 06.2013
Event Manager/Owner
Klassi Affairs By Kim/KFamCo
09.2008 - 03.2020
High School Diploma -
Mitchell High School
05.2001 -
Associate of Applied Science - Hospitality Management
Lone Star College System
05.2001 -